Caroline M. Connors

Mobile 781-***-**** or adxrxi@r.postjobfree.com

Summary of Qualifications

Degreed, professional Business to Business Collections and Credit Analyst, able to work independently, remotely or hybrid with a variety of industries and service organizations, able to leverage experience to meet or exceed organizations needs.

Technical Skills

Proficient in using MS Office Suite for Word, Excel, and Outlook.

Operating Systems: Workday, SAP, Sales Force; Great Plains, IBS Insight, Sales Management, Just Pay It, Avalara, Authorized.Net, Get Paid, Oracle, NetSuite, CRM Sales Logix, ECS Pro, QuickBooks, RCM and ICOMS.

Professional Experience

Collections Associate - Ryder Trucking, Alpharetta, GA (Remote, perm), May 2022 to March 2023

Monthly 400 accounts, 100 phone calls using multiple aging reports to target high priority accounts.

Issued credit memos, refunds, dispute resolution, pre-default, and demand letters.

Reconciliations needed for unapplied cash receipts, disputed invoices and new accounts not completed.

Interaction via Teams and emails with upper/middle/peers to resolve disputed invoices.

Placed accounts with Stop Loss after collections have been exhausted.

Credit Analyst & Collections - Osram Sylvania Inc., Wilmington, MA (contractor), Dec 2019 to March 2022

Regular weekly review of A/R to execute effective collection strategies to minimize overdues.

Daily review and release of sales orders blocked for delivery due to credit hold.

Perform credit risk analysis using Dunn & Bradstreet for exceeded credit line accounts and new customers.

Consumer Collections - Eastern Bank Corporate Headquarters, Lynn, MA (Contractor), Dec 2018 to Nov 2019

Consumer Loans, 70 to 90 calls for auto loans, cash reserves and checking account related issues.

Process deferments, loan servicing, address changes and online payments.

Credit and Collections Specialist - McCue Corporation, Peabody, MA (Contractor), Jan 2018 to Sep 2018

30 to 50 outbound collection calls, process credit cards, credit memos and lien waivers.

Analyze financial worth using Dunn & Bradstreet for new customers of warehouse safety products

Maintained sales tax, resale certificates and daily cash remote deposits for two separate banks.

Business Collections - Straumann Group, Andover, MA (Contractor), Dec 2016 to Sep 2017

40 to 80 outbound and inbound collection calls to Dental Offices and Hospitals.

E-mailed statements and invoices to resolve payment and submitted accounts to collection agency.

Collections Specialist - Vista Higher Learning, Boston, MA (Contractor), Sept 2016 to Nov 2016

30 to 80 outbound collection calls to Colleges, Universities and Bookstores.

Email invoices and statements with proof of delivery for payment.

Credit and Collections Associate - Kamco Supply Corporation, Woburn, MA (Contractor), Apr 2016 to Jun 2016

50 to 80 outbound collection calls, E-mails and released orders on hold.

Processed lien waivers, credit memos, adjustments, and debits.

Collections Specialist - Ned Davis Research Group, Boston, MA, (Contractor), Sep 2015 to Mar 2016

30 to 60 outbound calls to international domestic customers for financial investments.

Submitted excel reports to manager for bad debt, cash allocation, order entry and billing issues.

Page 2 of 2, Caroline M. Connors, 781-***-****, adxrxi@r.postjobfree.com

Employment continued

Collections Specialist - ARS Restoration Specialists, Newton, MA, (Contractor), Mar 2015 to Sep 2015

Home Restoration Specialists, outbound calls, interaction with insurance adjusters, carriers, and homeowners.

Interact with inside and outside project managers for document submittals to insurance agencies.

Collections Representative - Fleetmatics, Waltham, MA, (Contractor), Jun 2014 to Oct 2014

GPS Devices company, 75 to 100 outbound calls and emails for vehicle tracking devices.

Email and verbal interaction with other departments to resolve customer issues.

Business Collections - Time Warner Cable, Herndon, VA, (Contractor to Permanent Position), Jul 2009 to Feb 2014

40 to 60 outbound collection calls for Cable, Phone, and Internet Services

Inbound calls resolving order entry, billing, and collection issues.

Process debit, credit adjustments, write offs and account reconciliations.

Submitted accounts to collection agency.

Manually entered and reconciled all cash, credit cards and check transactions.

Business Collections - The Kauffman Group Inc., Leesburg, VA, (Permanent Position), May 2007 to Apr 2008

Family-Owned Construction Company, 10 to 40 calls for snow removal, land development and construction jobs.

Forecasted receipts, processed credits, debits, answered phones and processed mail.

Business Billing and Collections - Weider History Group, Leesburg, VA, (Permanent Position), Dec 2006 to Apr 2007

Billed and collected payment of weekly ads placed in 10 historical publications.

Set up and maintained all filing for the accounting department.

Business Collections Specialist - Heckler and Koch, Inc., Sterling, VA, (Permanent Position), Aug 2003 to Mar 2005

Analyze financials using DNBI for new customers of a Law Enforcement & Military Gun Manufacturer

40 to 80 outbound calls for Commercial and Law Enforcement agencies past dues.

Processed write offs, credit, debits, account reconciliations and returned merchandise (RMA’s).

Education

Associates Degree in Accounting

Northern Virginia Community College – Loudoun, VA

Graduate, South Lakes High School – Reston, VA

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