Customer Service Consumer Relations

APRIL PEABODY

************@*****.*** 763-***-**** Big Lake, MN 55309

Summary

Amiable Sales Support with experience balancing customer satisfaction with business expansion goals. Tirelessly maintains authoritative knowledge of represented products to provide prompt support and informational services. Committed to build revenue by expanding and tightening consumer relations at all levels. Expert Sale Support with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.

Skills

Customer service

Multi Phone Line Call Center

New Item Set up/BOM.

MS Office

Citrix/CRM/AS400/Teams

Working collaboratively/Independently

Friendly, Positive attitude

Multitasking

Decision making

Catalog update from 2008-2021

Pricing

Organizational skills

Experience

Oldcastle Business Envelope

Customer Service

04/2022 - Still

Volt Temp Service

Graco 11/2021

Satellite Industries Plymouth, MN

Customer Service

12/2004 - 10/2021

Order Entry

Assembled Paint Sprayers

Order, quote entry and returns. Provided order tracking,

Resolved issues when needed.

Verified accurate customer information and kept their accounts up to date.

Updated Catalog each year.

Deodorizer Sales.

Assist with front desk Multi phone lines.

Cultivated a deep knowledge of our products and replacement parts.

Created New Item Numbers with Bill of Materials and costing.

Assisted in accounting to process incoming invoices.

Education and Training

North Hennepin Community College Minneapolis, MN

Some College (No Degree) in Business Management

Accomplishments

Consistently maintained high customer satisfaction ratings.

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