MARILYN CLARK

***** ****** *** *** *

Clearwater, FL 33760

727-***-****

Objective: To utilize my education in the medical field and customer service industry to their fullest potential

Education: Edu Tech Centers, Clearwater, Florida Health Insurance Billing and Coding Program 01/05/08/05

Completed externship at All Family Medical

Medical Billing and Coding Skills:

Ability to code effectively, utilizing current code and guidelines for CPT,

ICD-9CM and HCPCS Level II coding

Knowledge of all aspects of Insurance Claims Processing

Well versed in Anatomy and Physology and Medical Terminology

Knowledge of Computerized Billing Systems and windows and excel (Medi-soft & Visionary)

Proficient in completing CMS-1500

Typing 10 key skills

Knowledge of reimbursement/collections

Experience:

July 2006-Present

Information Specialist

Credit/Debit Specialist

Credit and Debit Specialist:

Credit Responsibilities

General Customer Service

Answer incoming calls from cardholders and financial institutions

Assist cardholders reporting plastics as lost/stolen

Activate credit or debit plastics

Change billing dates for cardholders

Limit increase or decrease request

Take incoming calls in a busy call center

Data entry for new clients as well as updating existing call records

File disputes for clients

Research and disclose information to customers

Provide claim information to customers about returned checks

Provide company authorized solutions to resolve customer’s concerns

Prepare forms for other departments for completion

Gaming Responsibilities

Unlock and reset passwords for casino employees and co-workers.

Assist Accounts Maintenance, correspondence, and data entry

Level 1 support for technical Support for gaming E-Cage and I-Can calls

Provide limit increases for Gaming Portfolio Managers upon request

Authorizations

Responsibilities:

Provide special procedures for Staples, Tiffany’s, Cartier’s

Assist merchants reporting fraud transactions

Provide approvals for Safeway U S Treasury Check Transactions

KCC Calls

Complete membership sign ups and pin resets for KCC 7-11 callers.

September 2005-July 2006

FACS Group (Now Macy’s) Clearwater, FL

Visa Customer Service 01/01/2006-07/10/2006

Answer incoming calls from customers concerning their statements

Correct all errors, remove fraud prevention blocks, close accounts at customer’s request and save accounts from closing

CREDIT GRANTING 09/2005-01/2006

Answer calls from retailer sales associates for authorizations of purshases and credit line increases

July 1996-June 2004

Equifax-St Petersburg, FL

Control Clerk III and Check Authorization 07-23-1996-06-25-2004

Responsibilities:

Answered after hours switchboard

Answered incoming calls from retailers and financial institutions

Assisted card holder and financial representatives with card replacements

Closed lost/stolen cards

Blocked card for fraud activity, increased/decreased limits on cards

Provided assistance for financial institutions at their request

Data entry

Trained new agents in proper policies and procedures

Authorized checks for merchants and retailer’s

CERTIFIED NURSING ASSISTANT 1985-1991 RANDOLPH NURSING HOME, WINCHESTER, INDIANA

Intermediate, (Now Assisted Living Facilities), Long Term Care and Skilled Units

References:

Available upon request

Contact this candidate