AHMED EMAD

Data Analyst

PROFILE

I am looking for a position as Data

Analyst where I will be able to combine

my Data Analysis expertise with my

management skills in order to ensure

that Plan and forecast business

operations based on the analysis of

business requirements.

CONTACT

PHONE:

011********

011********

EMAIL:

adxrn3@r.postjobfree.com

DATE OF BIRTH

19 09 1995

LANGUAGES

Arabic: Native Speaker

English: B2

MILITARY SERVICE

Finished

HOBBIES

Reading

Hiking

EDUCATION

Faculty of Education Helwan University.

Sep 2013 – May 2017

Bachelor of English Language.

WORK EXPERIENCE

Naos Solutions for outsourcing and Digital Marketing Jan 2023–Present

• Gather data from multiple sources in a variety of formats.

• Helping develop reports and analysis using Excel and SQL for each account separately.

• Troubleshooting the reporting database environment and reports.

• Creating dashboards using Tableau and Power BI on each accounts numbers so that it can help the upper management for making the decision for each account based on its performance.

Concentrix Egypt – customer service representative Sep 2021–Nov 2022

• Amazon UK account:

• Assist the customers with their orders either in the pre order or the post order stage, with a high priority to the Prime customers.

• Assists with complaints, orders, errors, cancelations, and other queries.

• interacts with the company’s customers to provide them with information to address inquiries regarding products and services and solve their complaints.

• Support the new commers and coach them to help them in their performance improvement.

Teleperformance Egypt- Workforce Analyst

Sep 2020 - Sep 2021

• Talabat account:

• work closely with Operations, monitoring Incoming volumes In Queues and set and modify the actual plan for meeting and achieving the Service level agreement based on the client's forecast plan.

• Create the daily reports for the account's performance and the account's attendance and send it to the operations’ higher management on daily basis.

• Contact the client on daily basis regarding the tools’ performance and forecast update.

Teleperformance Egypt – Back-office specialist

Nov 2019- Sep 2020

• Serving DU account - a Telecom in the UAE:

• Solve the customers' billing and technical issues with a high priority to the premium customers.

• Dealing with more than 20 nationalities on both Arabic and English languages and delivering the Trouble tickets resolutions in a proper way.

Teleperformance Egypt - Customer Service Representative July 2019–Nov 2019

• Serving DU account - a Telecom in the UAE:

• Receiving inbound calls from the customers to answer their inquiries and solve their problems over the phone in Arabic and English languages based on the customer's preferred language.

SKILLS

• Data Analysis skills using Excel, power BI and

SQL.

• Microsoft Office Applications proficiency.

• Time management skills.

• Leadership skills.

• Critical thinking and problem-solving skills.

• Presentations Skills.

• Basics of programming language (HTML, CSS,

Python).

COURSES AND CERTIFICATES

Master MS SQL Server Concepts – Almentor platform

Dec 2022 - Jan 2023

• Execute multiple operations with data, including query update, insert, Alter and delete, so I can use SQL statements to update or retrieve data on a database using Microsoft SQL server Management Studio.

• Utilize Joins and Sup-queries to simplify complex queries involving multiple tables while optimizing procedures and triggers in production.

Data Analysis for Business - Institute of Management of Professionals

July 2022 - October 2022

• Learn the Extract, Transform and Load the data Using the Power Query in Excel and power BI.

• Enhance the data modeling and build Data analysis Expression- DAX - Measures in Excel and power BI.

• Mastering the Data Visualizations and create interactive dash boards in Excel and power BI.

• Create recommendations based on complicated scenarios for best practice experience.

Digital Marketing Challenger - Udacity

August 2022 - October 2022

• Define what is KPI and who is the perfect persona that fits your Marketing Strategy

• Learn how to think in different marketing personas

• Know what the value proposition is

• Plan your content strategy

• Create and curate content

• Optimize landing pages and be able to understand what UX is

• Measure the impact

Data Analysis Challenger - Udacity

February 2022 - April 2022

• Calculate summary statistics using spreadsheets

• Create data visualizations using spreadsheets

• Ask questions and answer them using data

• Calculate key business metrics in financial analysis and interpret values

• Forecast financial metrics using scenario analysis REFERENCES

References available on request.

Contact this candidate