Service Representative Agent

Tonya Turner

EXPERIENCE

May **** - Current

Screen Print Operator CC Creations Production Facility Bryan, TX

Operated equipment and made adjustments to settings to achieve

proper quality and adherence to requirements.

Handled and disposed of hazardous waste carefully to minimize harm to

Personnel or environmental habitats.

Used chemicals and solvents to clean equipment after paint

applications.

Loaded paint into equipment and adjusted controls to maintain

consistent paint flow.

Reported daily job updates to supervisors, including whether workers

had completed tasks on time.

Delivered work orders and clear instructions to painting team to prepare

for each shit

Sag + Understood and followed oral and written directions.

UWA Ul + Worked successfully with diverse group of coworkers to accomplish

EAM AN ANOL goals and address issues related to our products and services.

Pee eel March 2017 - August 2018

moe y Customer Service Representative Riverway Bu:

eee es Bryan, TX

Spngss

108s Services

+ Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

+ Answered incoming calls and emails, providing frontline customer

support or assistance with product and service transactions.

+ Remained calm and professional in stressful circumstances and

effectively diffused tense situations.

pee

een

March 2016 - August 2017

istory of meeting company ne Customer Service Agent Adecco Staffing Bryan, TX

ete + Delivered fast, friendly and knowledgeable service for routine questions

arnt) and service complaints.

ec + Managed high-volume of inbound and outbound customer calls.

ne organizational b + Utilized active listening and communication skills to address customer

inquiries and escalate issues to supervisor.

+ Asked probing questions to determine service needs and accurately

input information into electronic systems.

+ Maintained strong call control and quickly worked through scripts to

address problems.

August 2010 - September 2012

Mailroom Supervisor Bryan College Station Eagle Bryan, TX

Efficiently maintained and monitored mail drop-off and pickup for

-Person company in

Removed jams, assessed machine problems and performed basic

maintenance tasks to promote continued usability.

Checked incoming mail for proper sorting and dissemination to correct

personnel.

‘Supervised team of 15 employees, assigning tasks and coordinating

daily workflows,

Collaborated with other employees to complete large shipment orders

and during high-volume mailing periods

Loaded letters into automated processing equipment and maintained

continuous flow when feeding letters to be sorted.

EDUCATION AND TRAINING

Business Administration And Management

Argosy University, Orange, CA

October 2013

Diploma Hair Design

Manuel & Theresa's School of Hair Design, Bryan, TX

May 2004

High Schoo! Diploma

Travis B Bryan High School, Bryan, TX

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