Service Representative Data Entry

CLARISSA

ROSA

***** ******* *****. **** **, ****9

Email: *********@*******.***

Telephone: 813-***-****

Skill Overview

High energy customer service representative/ collector who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Delivers positive experience through high quality care. Excellent communication skills with one objective to provide more than exceeding customer service to every customer. Fluently bilingual in both English and Spanish. Education

High school Diploma

Pablo Avila High School / May 1992

Work Experience

Receptionist/Accounting

Investments Limited- Tampa, Florida

/ June 2010-December 2016

• Review and analyze accounts records, such as credit memos, invoices, tenant Billings, and cash receipts.

• Provide an issue tenant statements of properties to update owners on revenue and expenditures.

• Check input information for property and tenant lease to ensure it's accurate

• Review applicable lease accounting data on a lease, list classification, and the generation and review of the accounting schedules on a lease.

• Inbound and outbound calls to each and every tenant monthly. Sales Representative

Avon sales- Tampa, Florida

/ March 2014-October 2017

2

• Collect orders and process payments. Use customer service skills to sell Avon products along with data entry knowledge to place and withhold orders online. Take control of business; have resources readily available for customers, taking and placing orders at the allotted time.

• Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, products, promotions, and orders.

Collections representative

Bond Auto Sales -Tampa,Florida

/ January 22nd 2021- Current

Familiar with programs such as Microsoft office, “Dealpak”, and “Cybernetic”.

• Ensure all customer information is correct, including phone numbers and addresses. contact customers to respond to inquiries or to notify them or claim investigation results or any planned adjustments.

• check to ensure that appropriate changes were made to resolve customers problems

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

• Initiate repossession proceedings or hand over the account to law practice that specializes in debt collection.

• Educate consumers about delinquent checking/savings accounts and/or credit cards. Core Strengths

• Strong organizational skills

• Active listening skills

• Courteous demeanor and energetic work attitude

• Customer service expertise

Contact this candidate