adxrjw@r.postjobfree.com

+639*********

Antipolo City, Philippines

Certifications

Special Educational Needs Course

International Open Academy

May 2022

***-**** **** ***********

International Open Academy

March 2022

Basic Korean Level 1

Kimssem Korean Academy

April 2021 - May 2021

TESOL Certificate

American TESOL Institute

Philippines Inc.

March 2019

EMPLOYMENT HISTORY

Independent English Language Contractor August 14, 2022 to present Shanghai Feiluo Human Resource Co. Ltd.

• Conducts 45-minute to 1-hour online English conversation lessons and reading lessons to adult students Client Care Associate

Sun Life of Canada Philippines Inc. November 18, 2019 to present

• Answers all types of telephone inquiries in a timely and courteous manner, and ensures service levels are met

• Escalates complaints, facilitates various requests and inquiries, resolves queries

• Educates clients about their insurance policies and offer new benefits and investments Customer Service Representative

Hinduja Global Solutions September 18, 2017 to September 12, 2019

• Assisted physicians, nurses and healthcare associates from various hospitals via phone and email in a high-volume call center environment

• Answered both inbound and outbound calls from healthcare providers inquiring about their patient's account, claims, payment status, disputes, refund, billing issues, general inquiries and general company information

Online English Instructor, trainer

Cyber English Class Tutorial Services August 14, 2015 to April 28, 2017

• Conducted 25-minute to 50-minute online English lessons in writing, reading, listening, and speaking to Korean students of all ages and of various levels using the company’s official website called Talk Fun

Volunteer Teacher

Inuman Elementary School May 2014 to 2017

• Handled 35 children with special needs who belonged to the poverty line from Kindergarten to Grade 1, 2 and 3

• Taught basic alphabets that included vowels, consonants, phonetics, and basic reading REFERENCES

Claire Antonette Formento

Current Supervisor

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Sun Life of Canada Phil. Inc.

Kris Medina

Former Supervisor

+639*********

Sun Life of Canada Phil. Inc.

(Now the Operations Manager at

Rocket Station)

Cons Guerrero

Lead teacher

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Singles For Christ

Jains De Mesa

Team Leader

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Cyber English Class Tutorial

Services

to less fortunate children

• Conducted storytelling session

Customer Service Representative

Sykes Asia Inc. March 24, 2014 to June 1, 2015

• Taught the basic technical procedures of the bank's official website to new brokerage account holders

Part-time ESL tutor

Yang Eo Sarang December 2012 to November 2013

• Taught basic English conversation to Korean and Japanese students of all ages and levels INTERNSHIP

Internship for Radio

DWWW 774 AM Radio Station July 2012 to September 2012 Internship for Television

Philippine National Police February 2013 to April 2013 EDUCATION

Bachelor in Broadcast Communication

Polytechnic University of the Philippines

2009 – 2013

Liezl Gatbonton Borbon

My qualifications include a Bachelor's Degree in Broadcast Communication, a Special Educational Needs (SEN/SPED) certificate, a TESOL certificate, and a TEFL certificate. I have five years of teaching experience. I taught English to foreign students both online and offline. I was a volunteer teacher at an elementary school for a non-government organization from 2014 to 2017. Apart from teaching, I have worked with native English speakers for some highly reputable American and Canadian companies in customer service.

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