Service Representative Customer
Resume:
MARGEAUX JEN A. SAMONTE, RN
** ***** ***** ****** ** 03833
***************@*****.***
QUALIFICATIONS SUMMARY
Remarkably devoted RN equipped with more than 5 year hospital experience.
Highly driven and will relish every task with dedication. Most importantly is a team player and open to learn new things.
AREAS OF EXPERTISE
Endoscopy Unit, Gastroenterology and Medical (OB, Pediatric, Adult, Isolation, Delivery Unit)
EMPLOYMENT HISTORY
Per Diem Nurse
: April 27, 2023 – Current
Employer : Riverwoods Assisted Living
Address : 6 Timber lane Exeter 03833
Comprehensive Job description
-Performs professional duties in accordance with facility policies/procedures and standards of professional practice, State of New Hampshire Nurse Practice Act, OBRA and HIPAA
-Collaborates with interdisciplinary team members to formulate individualized resident care plans.
-Updates care plans as necessary
-Participates in Resident Care Plan Meetings
-Institutes care protocols as indicated including: falls prevention, safety and elopement, behavior management, weight management, skin integrity, bowel/bladder management, infection control guidelines (Standard Precautions), and pain assessment and management
-Assesses and documents changes in residents' physical or mental status and reports findings to the primary care physician and treatment team
-Provides complete clinical data to facilitate decision-making
-Provides leadership and direction for direct caregivers
-Prepares daily assignments and delegates workload appropriately
-Supervises direct care through observation and evaluation of direct care results.
-Establishes positive working relationships with team members, residents and family members in order to facilitate open, direct communication.
-Obtains, administers and documents medications and treatments given to residents following professional guidelines and Nursing department policies.
-Inventories and maintains locked system for narcotics
-Supports, creates, and maintains a positive culture for team members and residents
Endoscopy Nurse August 8, 2022- April 14, 2023
Employer : Exeter Hospital
Address : Alumni Drive, Exeter NH 03833
Bed Capacity : 100 Bed
Comprehensive Job Description
-Prepare patients prior to their procedure ( Endoscopy, Flexible sigmoidoscopy, Colonoscopy) under Monitored Anesthesia Care, sedation or no sedation by explaining the procedure, what to expect, assessing their overall health and safety if they comply to the necessary requirements of NPO status, initiating IV, assess their vital signs.
-Work collaboratively with the rest of the team-co nurses, anesthesia staff and doctors.
-Documenting during operative phase the necessary therapeutic procedures done for the patient.
-Giving IV sedation for the patients in a safe and accordance to the hospital policy, making sure safety is maintained throughout the procedure.
-Assist the patient during the procedure by giving them instructions on what to do (deep breathing techniques), assist the doctor by doing abdominal pressure
-Access medications through Omnicell
-Recover patient after their procedure making sure they met the discharge criteria requirements before they go home.
-Providing education about their findings-Diverticular disease, hemorrhoids, polyps and explain their report.
Endoscopy Nurse May 2020 to May 30, 2022
Employer : Royal Cornwall Hospital NHS Trust
Address : Treliske, Truro, Cornwall TR1 3LJ
Bed Capacity : 750 Bed
Comprehensive Job Description
-prepping inpatients and outpatients before their procedures, providing information on what to expect inside the room -.Oesophagudoudenoscopy, Flexible Sigmoidoscopy and Colonoscopy, pain relief options (Entonox, Sedation)
-making sure their bowel preparation is ideal, administering enema if needed and taking note if they are taking any blood thinners, proton pump inhibitors and Iron tablets
-obtaining patients consent ( Form 1) after discussing the risk and any necessary procedures that might be done if needed like taking biopsies, polypectomies, tattooing, lifting a polyp, spray, application of clips, administering purastat before the procedure
-cannulating patients before their procedure if for sedation and as an immediate access in case of emergency
- assisting the endoscopist inside the room during the procedure (Oesophagudoudenoscopy, Flexible Sigmoidoscopy and Colonoscopy), taking biopsies, Colonic Series, CLO Test, polypectomies (either
hot or cold snare), tattooing for marking, lifting a polyp before removal ( either administering adrenaline or Gelofusine +indigo), dye spray, application of clips, administering purastat, assisting during food bolus, banding for oesophageal varices, argon therapy to stop bleeding
-monitoring the patient during the procedure making sure the airway is patent and their observations are within normal range and record it the EOBS machine, provide reassurance and support
eye
-tracking, tracing and cleaning the scope that will be use
-setting up the room and scope before the procedure, making sure the scope guide is attached to the machine, Diathermy is present and Entonox is still in green gauge
-Doing handover of inpatients back to the ward after their procedures.
-Recovering patients after their procedures following protocol for sedation, entonox and throat spray, making sure their observations are stable -discussing patient their report and following instructions after their procedures including the time when they can have sips of water after throat spray, the eating time before the biopsy result will be known, signs and symptoms to watch out, the phone number to call in case of complications, what to do and not to do for those patient who had sedation, making sure patient know when to restart their blood thinners if they were asked to stop taking them and escorting sedated patients to meet their lift
-call necessary team if needed, Lower or Upper Cancer Specialists
-provide instructions if patients need to come back for a rescope or if needs to call GP for any other recommended test or medications -provide leaflet for Diverticular Disease, Hiatus Hernia, Barettes Oesophagus and hemorrhoids after giving them verbal explanations.
Gastro and Liver Unit Staff Nurse : December 2, 2019 to May 2020
Employer : Royal Cornwall Hospital NHS Trust
Address : Treliske, Truro, Cornwall TR1 3LJ
Bed Capacity : 750 Bed
Comprehensive Job Description
-do morning care rounds to patients that includes, giving them a bed bath, make sure they’ve eaten and assist them in their other grooming needs
- administer oral, intramuscular, topical, subcutaneous and intravenous medications as prescribed by the provider
- carry out Doctor’s order
- drawing some bloods, collecting midstream or catheter specimen urine if needed
- monitoring patients intake and output and record and refer it accordingly
- monitor patients observations: Blood Pressure, Temperature, Pulse Rate, Respiratory Rate, Cognjtion and Pain
-assess pressure sores or do skin assessment especially to those who need assistance in moving or bed bound patients
-do handover at the end of the shift to facilitate continuity of care
-collaborate with other healthcare team like the dietician, diabetic nurse, occupational therapist, pharmacist, physiotherapists, Alcohol Liason Team and etc
-facilitate patient organized discharge
- communicate to patients family or next of kin about their change of condition or their current status
WARD NURSE July 1, 2018 to March 30, 2019
VOLUNTEER NURSE March 1, 2017 to June 30 2018
Employer : Esperanza Medicare Community Hospital
Address : Poblacion, Esperanza Agusan Del Sur
Bed capacity/Short description : 15 bed capacity
Unit/Area : General Ward
Comprehensive Job Description
-provide inpatient nursing care to infants, children and adults ranging from the treatment for illness, injuries and life-threatening conditions
-assures that medical supplies in the nurse station is complete and verify any discrepancies to the outgoing nurse
-performs thorough health care assessment to patients (cephalocaudal process)
-does routine nursing care like checking vital signs, patency of IV, regulation of intravenous fluids and repositioning clients to sides
-provides health teachings to patients and their watchers to the action and side effects of their medications
-ensures safety of patients at all time by raising side rails when necessary and checking the functionality of the medical equipment
-providing care following and adhering to the nursing process (assessment, diagnosis, planning, intervention and evaluation)
-respects patients’ rights and assumes the role of being a client advocate at all times
-prepares and administer medications either through oral, intramuscular and intravenous routes
Nurse Associate September 26, 2016 - February 29, 2017
Cognizant 12th Floor, Skyrise 4 Bldg, IT Park, Cebu City
-performs utilization management reviews in accordance with federal and state mandated regulations
-maintains compliance with regulatory changes affecting utilization management
-perform retrospective utilization management reviews for inpatient/outpatient services according to the URAC standards and client requirements and/or policies
July 1 2015-July 13 2016 -Started reviewing and processing NCLEX. Took the examination on July 14, 2016 and waited for the issuance of the official result.
Customer Service Representative December 15, 2014 - June 15, 2015
ExlService Philippines, Inc. One E-com, Harbor Drive, Mall of Asia, Pasay City
-informs client his/her outstanding balance, collections balance and bad debt write off
-updates client’s information following HIPAA Regulation
-answers and discloses necessary information to patients and HIPAA authorized individuals
Customer Service Representative May 27, 2013 - November 8, 2014
Convergys 1 Salcedo Street Legaspi Village, Makati City
-provides inbound customer service and support
-receives calls from the subscribers and dealers in US and Canada
PROFESSIONAL QUALIFICATIONS
Education
Bachelor of Science in Nursing
Father Saturnino Urios University, March 2012
Master of Arts in Nursing with specialization in Nursing Supervisory Administration- Complete Academic Requirements
Father Saturnino Urios University, June 2017 -March 2019
Examinations
Examinations Results PH Board Exam :PASSED- December 16 & 17, 2012 NCLEX :PASSED- July 14, 2016 IELTS (US English Exam) :PASSED - March 24, 2018
Listening-8.5, Reading-8.5, Writing-6.5, Speaking-7 CBT :PASSED - May 2, 2019
Trainings
Basic Life Support by American Safety and Health Institute Training Program: June 2024
Advance Cardiac Life Support by American Safety and Health Institute Training Program: June 2024
Professional License
State of licensure: New Hampshire
oStatus: Valid Until 11/9/2023
License No: RN-088834-21
PH Board of Nursing
oLicense Number: 0797474
oValid Until: 11/30/2022
UK Nurse
PIN: 20C0503O
PRN: 102*******
Valid Until: 03/31/2023
REFERENCES
Catherine Rose Romano
Staff Nurse Exeter Hospital
Santina Anderson
Co worker in Exeter Hospital
Sarah Reed
Endoscopy Unit Lead
Endoscopy Unit
Royal Cornwall Hospital
018**-******, email: *****.******@***.***
Irine C. Pretty
Endoscopy Nurse
Endoscopy Unit
Royal Cornwall Hospital
+44-778*-******, email: *****.*******@***.***
Ruby Corazon Y. Ediza, RN, MAN, DScN
Former Dean of Nursing Program/ Professor
Father Saturnino Urios University
Cel. No.: 639*********
Email Ad: *******@*****.***.**
Mrs. Erlinda L. Laureto, RN
Nurse Supervisor
Esperanza Medicare Community Hospital
Cel. No.: 639*********
Email Ad: *********@*****.***
Mrs. Monalisa Belarmino, RN
Senior Staff Nurse
Esperanza Medicare Community Hospital
Cel. No.: 639*********
Email Ad: *****************@*****.***
Mrs. Jasmine L. Carlos, RN
Senior Staff Nurse
Esperanza Medicare Community Hospital
Cel. No.: 639*********
Email Ad: *********@*****.***
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