Services Representative Project Manager

Professional Summary:

Juan David Vivas Garces

*********@*******.***

+1-954-***-****

x džƉĞƌŝĞŶĐĞĚ ƐŽĨƚǁĂƌĞ ĚĞǀĞůŽƉĞƌ ǁŝƚŚ ŽǀĞƌ ϲ LJĞĂƌƐ ŽĨ ĞdžƉĞƌŝĞŶĐĞ ŝŶ ǀĂƌŝŽƵƐ ĐůŝĞŶƚͬ ƐĞƌǀĞƌ͕ EͲƚŝĞƌ ĂŶĚ ǁĞď ĂƉƉůŝĐĂƚŝŽŶƐ͘ WƌŽĨŝĐŝĞŶƚ ŝŶ ƐƵƉƉŽƌƚŝŶŐ ĐƚŝǀĞ ŝƌĞĐƚŽƌLJ /ŶĨƌĂƐƚƌƵĐƚƵƌĞ͕ ŵĂŶĂŐŝŶŐ ĂŶĚ ƐƵƉƉŽƌƚŝŶŐ tŝŶĚŽǁƐ

^ĞƌǀĞƌƐ ϮϬϭϮͬ ϮϬϭϲͬ ϮϬϭϵ͕ ĂŶĚ ƵƐŝŶŐ ŵŽŶŝƚŽƌŝŶŐ ƉůĂƚĨŽƌŵƐ͘ ^ŬŝůůĞĚ ŝŶ ƌĞƋƵŝƌĞŵĞŶƚ ƐƚƵĚLJ͕ ĂŶĂůLJƐŝƐ͕ ĚĞƐŝŐŶ͕ ĚĞǀĞůŽƉŵĞŶƚ͕ ŝŶƚĞŐƌĂƚŝŽŶ͕ ƌĞͲĞŶŐŝŶĞĞƌŝŶŐ͕ ŝŶƐƚĂůůĂƚŝŽŶ͕ ŝŵƉůĞŵĞŶƚĂƚŝŽŶ͕ ƚĞƐƚŝŶŐ͕ ĐŽŶĨŝŐƵƌĂƚŝŽŶ ŵĂŶĂŐĞŵĞŶƚ͕ ŵĂŝŶƚĞŶĂŶĐĞ ĂŶĚ ƉƌŽĚƵĐƚŝŽŶ ƐƵƉƉŽƌƚ͘ ^ƚƌŽŶŐ ƵŶĚĞƌƐƚĂŶĚŝŶŐ ŽĨ ͘ EĞƚ ĨƌĂŵĞǁŽƌŬ ĂŶĚ ŝƚƐ ĐŽŵƉŽŶĞŶƚƐ ŝŶĐůƵĚŝŶŐ

^W͘ E d͕ K͘ E d͕ η͕ tĞď ĨŽƌŵƐ͕ tĞď ƐĞƌǀŝĐĞƐ͕ ^Y> ^ĞƌǀĞƌ͕ tĞď ^ĞƌǀĞƌ͘ ^ĞůĨͲŵŽƚŝǀĂƚĞĚ ŝŶĚŝǀŝĚƵĂů ǁŝƚŚ ĞdžĐĞůůĞŶƚ ĐŽŵŵƵŶŝĐĂƚŝŽŶ ƐŬŝůůƐ ĂŶĚ ƚŚĞ ĂďŝůŝƚLJ ƚŽ ǁŽƌŬ ŝŶĚĞƉĞŶĚĞŶƚůLJ Žƌ ĂƐ ƉĂƌƚ ŽĨ Ă ƚĞĂŵ͘ Technical Skills:

Languages C#.NET, VB.NET, C

.Net Technologies .NET Framework 4.6/4.5/4.0/3.5, ADO.NET, XAML, LINQ, AJAX, NHibrernate Web Technologies ASP.NET, Silverlight, HTML, XHTML, DHTML, CSS, XML, XPATH,XSL, XSLT, HTML5 Database Microsoft SQL Server 2016/2008/2005/2000, T-SQL, PL/SQL Scripting Languages JavaScript, JQuery

Development Tools MS Visual Studio 2015/2008/2005/2003, MS Visio Reporting Tools SSRS, Crystal Reports, Active Reports Service Oriented

Architecture (SOA)

Windows Communication Foundation (WCF), .Net Web Services, WSDL, SOAP, UDDI,REST

Application Servers Internet Information Services (IIS) Operating System Windows NT/2003Server/2008Server/XP/Vista/7/10 Unix, Linux Version Management Visual Source Safe, Team Foundation Server,GIT Others UML, Confluence, JIRA, Design patterns, Resharper, Power Shell͕ ^ŚĂƌĞƉŽŝŶƚ Professional Experience:

Totem Solutions LLC March 2021– Current

Role: System Administrator

Ɛ ĂŶ ŝŶͲŚŽƵƐĞ ^LJƐƚĞŵ ĚŵŝŶŝƐƚƌĂƚŽƌ ĂŶĚ ƐƵďũĞĐƚ ŵĂƚƚĞƌ ĞdžƉĞƌƚ͕ / Ăŵ ƌĞƐƉŽŶƐŝďůĞ ĨŽƌ ĐŽŽƌĚŝŶĂƚŝŶŐ ďĞƚǁĞĞŶ ƚŚĞ ĐŽŵƉĂŶLJ ĂŶĚ ĞdžƚĞƌŶĂů ǀĞŶĚŽƌƐ ƌĞŐĂƌĚŝŶŐ /dͲƌĞůĂƚĞĚ ŝŶĨƌĂƐƚƌƵĐƚƵƌĞ ĂŶĚ ĚĞǀĞůŽƉŵĞŶƚ͘ / ƌĞŐƵůĂƌůLJ ĂƐƐĞƐƐ ŝŶĨƌĂƐƚƌƵĐƚƵƌĞ ƚŽ ĞŶƐƵƌĞ ŝƚ ŵĞĞƚƐ ĐƵƌƌĞŶƚ ƐƚĂŶĚĂƌĚƐ ĂŶĚ ĂƐƐŝƐƚ ǁŝƚŚ /d ŝŵƉůĞŵĞŶƚĂƚŝŽŶƐ ĨŽƌ ŶĞǁ ĐůŝĞŶƚƐ͕ ǀĞŶĚŽƌƐ͕ ĂŶĚ ƉƌŽĚƵĐƚƐ͘ / ŚĂǀĞ ĞdžƉĞƌŝĞŶĐĞ ǁŝƚŚ ŵĂŶĂŐŝŶŐ ĂŶĚ ŵĂŝŶƚĂŝŶŝŶŐ ĐƚŝǀĞ ŝƌĞĐƚŽƌLJ /ŶĨƌĂƐƚƌƵĐƚƵƌĞ͕ ĂƐ ǁĞůů ĂƐ KĨĨŝĐĞ ϯϲϱ ͬ njƵƌĞ sD ĚŵŝŶŝƐƚƌĂƚŝŽŶ͘ / ĂůƐŽ ŚĂǀĞ ĞdžƉĞƌŝĞŶĐĞ ǁŝƚŚ ƵƐŝŶŐ ƐŽĨƚǁĂƌĞ ƚŽŽůƐ ƚŽ ĐŽŵƉůĞƚĞ ƉƌŽũĞĐƚƐ ĂŶĚ ƐŽůǀĞ ƉƌŽďůĞŵƐ͕ ĂŶĚ ƉƌŽǀŝĚŝŶŐ ƚŚŝƌĚ ůŝŶĞ ŝŶĐŝĚĞŶƚ ƐƵƉƉŽƌƚ ŽĨ ŐůŽďĂů tŝŶĚŽǁƐ ŝŶĨƌĂƐƚƌƵĐƚƵƌĞ͘ /Ŷ ĂĚĚŝƚŝŽŶ͕ / ŚĂǀĞ ĞdžƉĞƌŝĞŶĐĞ ǁŝƚŚ ^ŚĂƌĞWŽŝŶƚ ĂŶĚ ŚĞůƉĚĞƐŬ ƚŝĐŬĞƚŝŶŐ ƐLJƐƚĞŵƐ͕ ĂŶĚ ǁŽƌŬ ǁŝƚŚ ƵƐĞƌƐ ƚŽ ŚĞůƉ ƚŚĞŵ ŐĞƚ ƚŚĞ ŵŽƐƚ ŽƵƚ ŽĨ ^ŚĂƌĞWŽŝŶƚ ŝŶ ƉĞƌĨŽƌŵŝŶŐ ƚŚĞŝƌ ũŽď ĚƵƚŝĞƐ͘ / Ăŵ ĂůƐŽ ƌĞƐƉŽŶƐŝďůĞ ĨŽƌ ĐLJďĞƌƐĞĐƵƌŝƚLJ ŽƉĞƌĂƚŝŽŶƐ ĂŶĚ ƌĞĚƵĐŝŶŐ ŽƉĞƌĂƚŝŶŐ ĐŽƐƚƐ ďLJ ĐƌĞĂƚŝŶŐ ƐŽůƵƚŝŽŶƐ ĨŽƌ ƋƵŝĐŬĞƌ ƉƌŽĐĞƐƐŝŶŐ ĂŶĚ ŝŶĐƌĞĂƐŝŶŐ ĨƵŶĐƚŝŽŶ ĂƵƚŽŵĂƚŝŽŶ͘ Teletech March 2019 – April 2021

Tech Consultant – Customer Services Representative

Ɛ Ă dĞĐŚ ŽŶƐƵůƚĂŶƚ ĂŶĚ ƵƐƚŽŵĞƌ ^ĞƌǀŝĐĞƐ ZĞƉƌĞƐĞŶƚĂƚŝǀĞ͕ / ŚĂŶĚůĞĚ ĐƵƐƚŽŵĞƌ ŝŶƋƵŝƌŝĞƐ ƐƵĐŚ ĂƐ W/E ƌĞƐĞƚƐ͕ ƵƉĚĂƚŝŶŐ ŝŶĨŽƌŵĂƚŝŽŶ͕ ĂĚĚƌĞƐƐŝŶŐ ĐŽŵƉůĂŝŶƚƐ͕ ĂŶĚ ŝŶǀĞƐƚŝŐĂƚŝŶŐ ĨƌĂƵĚƵůĞŶƚ ƚƌĂŶƐĂĐƚŝŽŶƐ͘ / ĂůƐŽ ĂƐƐŝƐƚĞĚ ĐƵƐƚŽŵĞƌƐ ǁŝƚŚ ƋƵĞƐƚŝŽŶƐ ĂŶĚ ƉĂLJŵĞŶƚ ĞdžƚĞŶƐŝŽŶƐ ĨŽƌ ƵŶĞŵƉůŽLJŵĞŶƚ ďĞŶĞĨŝƚƐ͘ ĨƚĞƌ ĚĞŵŽŶƐƚƌĂƚŝŶŐ ŵLJ ƐŬŝůůƐ ĂŶĚ ĞdžƉĞƌƚŝƐĞ͕ / ǁĂƐ ƉƌŽŵŽƚĞĚ ƚŽ ƚŚĞ ZŝƐŬ ĞƉĂƌƚŵĞŶƚ ǁŚĞƌĞ / ŝŶǀĞƐƚŝŐĂƚĞĚ ƵŶĂƵƚŚŽƌŝnjĞĚ ƚƌĂŶƐĂĐƚŝŽŶƐ ĂŶĚ ŽĨĨĞƌĞĚ ďĞƐƚͲŽƉƚŝŽŶ ƐŽůƵƚŝŽŶƐ ƚŽ ĐƵƐƚŽŵĞƌƐ͘ >ĂƚĞƌ ŽŶ͕ / ďĞĐĂŵĞ Ă ƚƌĂŝŶĞƌ ĨŽƌ ŶĞǁ ĞŵƉůŽLJĞĞƐ ŝŶ ƚŚĞ ĐůĂŝŵƐ ĚĞƉĂƌƚŵĞŶƚ͕ ƚĞĂĐŚŝŶŐ ƚŚĞŵ ƚĞĐŚŶŝƋƵĞƐ ƚŽ ŝŵƉƌŽǀĞ ĐƵƐƚŽŵĞƌ ƐĞĐƵƌŝƚLJ͘

I am a skilled communicator who enjoys making new connections and building relationships. I have a talent for discovering new business opportunities and managing relationships with customers. In addition, I am a natural leader who has experience leading development teams. As a Project Manager, I encouraged and motivated new developers to constantly learn and keep pace with new technology waves. Unidad Educativa privada Mi Tita, Caracas, Venezuela. August 2018– December 2018 Role: Remote Full Stack Developer .NET C#

Project: Automation School tution Registration and new design of Management Information System

Ɛ Ă ZĞŵŽƚĞ &Ƶůů ^ƚĂĐŬ ĞǀĞůŽƉĞƌ͕ / ǁŽƌŬĞĚ ŽŶ Ă ƉƌŽũĞĐƚ ƚŽ ĂƵƚŽŵĂƚĞ ƐĐŚŽŽů ƚƵŝƚŝŽŶ ƌĞŐŝƐƚƌĂƚŝŽŶ ĂŶĚ ƌĞĚĞƐŝŐŶ ƚŚĞ DĂŶĂŐĞŵĞŶƚ /ŶĨŽƌŵĂƚŝŽŶ ^LJƐƚĞŵ D/^Ϳ͘ dŚĞ ĂƐĞ DĂŶĂŐĞŵĞŶƚ /ŶĨŽƌŵĂƚŝŽŶ ^LJƐƚĞŵ D/^Ϳ ŝƐ Ă ƐĞĐƵƌĞ ǁĞď ĂƉƉůŝĐĂƚŝŽŶ ƚŚĂƚ ŝŶƚĞŐƌĂƚĞƐ ĐŽŵƉŽŶĞŶƚƐ ŽĨ ƚŚĞ E ^ƚĂŶĚĂƌĚŝnjĞĚ WůĂŶ ǁŝƚŚ ĂĐĐĞƉƚĞĚ ĐĂƌĞ ŵĂŶĂŐĞŵĞŶƚ ƉƌŽĐĞƐƐĞƐ͘

/ ǁĂƐ ƌĞƐƉŽŶƐŝďůĞ ĨŽƌ ŐĂƚŚĞƌŝŶŐ ƌĞƋƵŝƌĞŵĞŶƚƐ͕ ĚĞƐŝŐŶŝŶŐ͕ ĐŽĚŝŶŐ͕ ĂŶĚ ŝŵƉůĞŵĞŶƚŝŶŐ ƚŚĞ ĂƉƉůŝĐĂƚŝŽŶ ŝŶ Ă ƐĐƌƵŵ ƐŽĨƚǁĂƌĞ ĚĞǀĞůŽƉŵĞŶƚ ĞŶǀŝƌŽŶŵĞŶƚ͘ / ƵƐĞĚ 'ŝƚ>Ăď ĨŽƌ ĐŽĚĞ ŵĂŶĂŐĞŵĞŶƚ ĂŶĚ ǀĞƌƐŝŽŶ ĐŽŶƚƌŽů ĂŶĚ ĚĞǀĞůŽƉĞĚ ǁĞď ƉĂŐĞƐ ƵƐŝŶŐ ^W͘ EĞƚ Ds ϰ͕ y͕ ĂŶĚ η͘ EĞƚ͘ / ĂůƐŽ ůĞǀĞƌĂŐĞĚ ŶŐƵůĂƌ:^ ƌĞƐŽƵƌĐĞƐ ĨŽƌ ĚĂƚĂ ĂĐĐĞƐƐ ĂŶĚ ŝŵƉůĞŵĞŶƚĞĚ ĨŝůƚĞƌŝŶŐ͕ ƐŽƌƚŝŶŐ͕ ĂŶĚ ƉĂŐŝŶĂƚŝŽŶ ƵƐŝŶŐ ƚŚŝƌĚͲƉĂƌƚLJ ƚŽŽůƐ ĂŶĚ ƚŚĞ ŶŐƵůĂƌ:^ ĨƌĂŵĞǁŽƌŬ͘ /Ŷ ĂĚĚŝƚŝŽŶ͕ / ĚĞǀĞůŽƉĞĚ ĐůĂƐƐĞƐ ĂŶĚ ŝŶƚĞƌĨĂĐĞƐ ĨŽƌ ƚŚĞ ĂƚĂ ĐĐĞƐƐ ůĂLJĞƌ ƵƐŝŶŐ η ĂŶĚ ^W͘ E d ĂŶĚ ŚĂŶĚůĞĚ ĂƐƐŝŐŶŵĞŶƚƐ ƚŚƌŽƵŐŚ

^ĞƌǀŝĐĞEŽǁ͘

ŶǀŝƌŽŶŵĞŶƚ͗ EĞƚ &ƌĂŵĞǁŽƌŬ ϰ͘ ϳ͕ η͕ ^W͘ EĞƚ Ds ϰ͕ ^^Z^͕ ^Y> ^ĞƌǀĞƌ ϮϬϭϮ͕ 'ŝƚ>Ăď͕ ^ĞƌǀŝĐĞEŽǁ͕ sŝƐƵĂů ^ƚƵĚŝŽ ϭϯ͕ t &͕ :ĂǀĂ^ĐƌŝƉƚ͕ ŶŐƵůĂƌ:^ Ϯ͕ ͕,dD>͕ yD>͕ ŶƚŝƚLJ &ƌĂŵĞǁŽƌŬ ϲ͘ Femsa CocaCola Venezuela (Outsoursing Najort Solution services, Caracas, Venezuela Jan 2013 – June 2017 Role: C# .NET Developer, Project Manager, CRM Specialist • IT Consultant Project: Restoration of the Sales Effectiveness Cube As a C# .NET Developer, Project Manager, and CRM Specialist at Femsa CocaCola Venezuela, I worked on the restoration of the Sales Effectiveness Cube. This Cube is a cost-effective way for process manufacturers to error- proof the human execution of manual tasks in concert with any existing automated control system. I was responsible for configuring computer systems, printers, and telephones and troubleshooting technical issues. I also kept follow- up with clients and provided accurate feedback to them. In addition, I researched and identified solutions to software and hardware issues, diagnosed and troubleshooted technical issues, and escalated unresolved issues to appropriate internal teams. I also prepared accurate and timely reports and documented technical knowledge in the form of notes and manuals.

I was involved in developing the application prototype and implementing web WCF services to pass data to multiple platforms. I designed and implemented a WCF REST service for stateless webservice behavior and hosted it in a windows service using TCP. I also consumed web services using WCF and exposed them through HTTP. In addition, I was responsible for writing LINQ queries to process and retrieve objects, using Generics, Lambda Expressions, Extension Methods, Linq to Sql, and Linq to Objects. I also have experience overseeing MongoDB condition from accessibility, execution, and adaptability perspectives. I utilized Team Foundation Server for version control and source code maintenance needs and was involved in database design, writing Stored Procedures and User Defined Functions using T-SQL in SQL Server 2012. I was responsible for completing scrum stories, unit testing, application maintenance, and bug fixing.

Enviroment: .Net framework 4.6, SQL Server 2012, MangoDB, WCF,HTML,AJAX,CSS,AngularJS 2,,XML, JSON, Asp.net,Entity framework 6, WCF REST, JavaScript, Ms Visio, jQuery,LINQ, Visual Studio 2015, Team Foundation Server,IIS.

Education:

Alejandro de Humboldt University, Caracas, Venezuela. 2002-2013

• I obtained the grade of Software Engineer in 5 years (10 semesters), I graduated with honors, and, as part of the requirements to obtain the grade, I completed 48 hours of community service, my project was the creation of a web page to help the community report cleaning needs in their neighbors. References

• Jose Lopez – Senior Applications Engineer – Versona Systems LLC, 404-***-****, **********@**************.***

• Megan Edwards– Account exceutive – Totem Solutions 908-***-****

• Steve Washington – Senior IS – Totem solutions 404-***-****

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