Service Rep Collections Specialist

Michelle Moore

Expertise and Skills

Making outbound collection calls in a professional manner while keeping and improving customer relations.

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

Collect customer payments in accordance with payment due dates.

Identify issues attributing to account delinquency and discuss them with management.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements.

Reviewing open accounts for collection efforts.

Personal Profile

Proven Leadership

Outstanding Productivity in Collections

Solutions Driven

Outstanding Organizational and Analytical Abilities

Unwavering Commitment to excellence

Professional, high achiever, focused, works well with others

Additional Training –Includes

Extensive training in programs for development

Attended training to enhance communication skills

Attended training programs to assist the development to improve

Education

Leonard’s Insurance all lines adjuster

San Antonio College – 2 years

Employment

BB&T Auto 2015 - 2019

Customer Service / Collections Specialist

Finance / call center

Assisting customers with accounts

Processing payments

Negotiations to bring accounts to current status

Performance of monthly matrix and goals

Address client’s queries and service requests under minimal supervision.

Chase Bank Mortgage 2012 - 2015

Sr. Customer Service / Collections Specialist II

Field incoming client calls

Process customer order requests in an accurate/timely manner

Execute and dispatch disputes on escalated accounts

Providing exceptional client service and executing transactions and service requests.

Leveraging multiple resources to educate clients through intuitive conversations.

Providing financial guidance to our clients to help retain and increase assets and refer to business partners when appropriate.

Collaborating across the organization to drive process improvements

CITI Bank –Credit Card Services 2011 - 2012

Collections Specialist

Respond to participant’s questions on the telephone regarding products and service request.

Handle allocations and transfers.

AmeriCredit Auto Services 2008 - 2011

Auto Collection Specialist

American Airlines - 7 YRS

Customer Service Rep

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