Center Representative Customer Service
Resume:
D'Anna Trevino
Elmendorf, TX *****
**************@*****.***
Motivated and detail-oriented individual with experience in various positions who possesses strong leadership skills, writing/editing and grammatical skills, as well as business administration, communication and technology skills. Self-motivated, able to adapt to situations quickly and move on to the next assignment. Looking to add my experience to this position and provide a positive addition to this company.
Work Experience
Sales Assistant
Southtown Smokers & BBQ - San Antonio, TX
August 2021 to Present
• demonstrates customer service skills by greeting customers and taking food orders and also delivering customers orders to tables.
• demonstrates organizational skills by preparing utensils and plating in correct order with correct ticket indicating customer special requests.
• demonstrates strong money-handling and mathematics skills by receiving cash from customers and calculating change amount.
• demonstrates knowledge of business comprehension by keeping track of product expenses, profit/loss. Special Education Inclusion Aide
SOUTHSIDE ISD - San Antonio, TX
April 2019 to November 2020
• Demonstrated observational abilities when Placed in a science classroom setting to monitor a range of students with intellectual disabilities.
• Demonstrated knowledge of behavior management by recording student progress and noting behaviors that are affecting learning.
• demonstrated curriculum development by modifying classwork/quizzes to suit student needs
• Demonstrated ability to work with others by daily collaboration with teacher of record to go over student progress.
• Demonstrated ability to meet deadlines when creating weekly monthly or semester reports for students progress to turn in to supervisor.
Life Skills Aide
SOUTHSIDE ISD
August 2016 to September 2018
• Demonstrated ability to work with others as the job entailed collaborating with teacher of record to achieve daily classroom activities.
• Demonstrated strong leadership skills by directing daily chores with students including feeding, changing, and hygienic duties.
• Demonstrated creative writing abilities by creating stories for classes and students for curriculum purposes.
• Gained knowledge in how to care and teach for children with various disabilities by learning from the children who ranged from Children with autism or severe behavior problems and children with deafness, to children who cannot communicate verbally or at all and are wheelchair bound, to children with basic dyslexia.
Call Center Representative
Conduent Business Services, LLC (Formerly Xerox) - San Antonio, TX October 2017 to July 2018
• Demonstrated strong phone etiquette by answering cardholder phone calls and greeting them appropriately and genuinely.
• demonstrated knowledge in card fraud by working with cardholder over the phone to locate fraudulent charges on account and dispute them with banks and businesses.
• answered cardholder questions regarding balances, lost/stolen cards, re-issuing cardholder's new cards when not delivered or closed accounts.
• received training frequently.
Secretary/greeter, Office administration
INDIGO PRODUCE SALES, INC. - San Antonio, TX
July 2012 to May 2014
• demonstrated customer service skills by greeting customers and any visitors
• Demonstrated good phone etiquette when answering/transferring incoming calls to correct office line.
• Demonstrated strong office administration skills when assisting with bookkeeping and performing clerical duties.
• Gained knowledge in accounts payable/receivable.
• demonstrated knowledge of technology when using copy machines, fax machines, typewriters, computers and phones.
• demonstrated strong comprehension skills when collecting mail and sending outgoing mail.
• Gained experience in business when creating documents to be used in court, business reports, spending reports as well as balancing company accounts. Education
BUSINESS AND KINESIOLOGY
PALO ALTO COMMUNITY COLLEGE
December 2014 to March 2016
Skills
• COMMUNICATION SKILLS
• SELF STARTER
• MULTI-TASKING
• DECISION MAKING
• COMPREHENSION
• Tutoring
• Accounts Payable
• Autism Experience
• Accounts Receivable
• Behavior Management
• Classroom Management
• Special Education
• Writing Skills
• Report writing (3 years)
• Creative writing (4 years)
• Business management (4 years)
• Office management (6 years)
Languages
• English - Fluent
• Spanish - Intermediate
Additional Information
• creative writing as a hobby
• created stories for curriculum as a Special Education aid at Southside ISD.
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