**** ********** ***** ****

CHARLOTTE, NC *****

216-***-****

adxrg5@r.postjobfree.com

TIMI FAKEYE

SKILLS

● Expertise in risk management, assessment, mitigation and acceptance, threat and vulnerability

● Time management IPSec, HIDS/NIDS, IPS/IDS firewalls

● Expertise in the most current office suite software like word, excel, powerpoint

● Utilization of networking tools such as VPN, WireShark, Nexus, Meraki and Nmap

● Experienced with OSI layer, AP, DNS, TCP/IP, DHCP

● Infrastructural planning

● Network development and administration

● Back up, security management, email systems and application support

● Broad Based experience in technical support and operations

● Organizing, reviewing and editing information with data from diverse source

● Excellent oral communication skills

● Experience working in an agile scrum environment utilizing tools such as Jira EXPERIENCE

Charter Communication— SMB Technical Support Representative March 2022 - PRESENT

● Troubleshooting and resolving customer technology and service issue

● Provide over-the-phone support for a range of products and services, including accounts and billing,enhancements and repairs

● Talking customer through fixes and follow up with clients to ensure optimal satisfaction.

● Using advanced diagnostic tools to address technical inquiries and get services running smoothly.

● Working with multiple software application

● Keeping record of action taken

● Create documents that ensure your customer’s service histories are available for future representative.

SENS— Network Technician

May 2018 - February 2022

● Respond to support calls and monitor security and alarm system.

● Ensuring the availability and safety of network connectivity to all authorized users.

● Documentation of all reported and resolved client issues.

● Follow up with clients to ensure optimal satisfaction.

● Identified risk from documented processes and designed controls in place to mitigate each risk.

● Installed point of sale systems at client locations around the country.

● Upgraded POS systems from NEC to NCR.

● Installation of network printers, scanning devices and server reboot.

● CAT5 and CAT6 cabling and termination.

EDUCATION

MyComputerCareer Information Technology System Administration, Charlotte NC NOV 2018 - JUNE 2019

● CompTIA Network+ and CNIP

● CompTIA Server+ and CNIP

● CompTIA Security+ and CSIS

● MTA Network Fundamentals

● MTA Server Fundamentals

● MTA Mobility and Devices

● MTA Security Fundamentals

● LPI-Linux Essentials

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