Queens, NY
linkedin.com/in/sharon-ala
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************@*****.***
Sharon Alam
HR Intern
EXPERIENCE
Macy’s — Beauty Advisor
January 2022 - October 2022
● Interacted with people from various backgrounds and helped them identify and create a plan of action for their skincare needs
● Identify trends across global teams to implement for the current marketing cycle
● Assessed my team members strengths and weakness and strategically placed them in areas where they would best help customers which increased sales by 30%
● Used my personal experiences to connect with prospective customers which created a loyal clientele base that had a high return rate in terms of sales
Marks Home Care — Home Health Aid
November 2019 - July 2020
● Spoke with patient and close relatives to determine how to keep the home space best organized and provide the patient comfort
● Created an appointment scheduling and medicine
distribution system for a Parkinson's patient to keep track of his medical progress
● Facilitated daily tasks based on the patients interests and goals to increase their morale and solidify the trust the patient had with the program
● Counseled with patient’s medical team to get a wholistic view on how to best support them on their health journey EDUCATION
Queens College (CUNY) — Bachelors of Arts: Psychology August 2019 - June 2021
Relevant coursework: Statistical methods, Experimental psychology GPA 3.4
Borough of Manhattan Community College — Associates: Childhood Education
August 2016 - May 2019
SKILLS
● Excel
● Powerpoint
● Microsoft Word
● One Note
● Google Suite
● Patient Care
● Culturally Sensitive
● Time Management
● Communications
● Leadership
● Conflict Resolution
● Empathy
● Active Listening
● Detail Oriented
● Organizational
● Collaborative
● Case Management
● Behavior Analysis
LANGUAGES
Bengali, Urdu, Spanish