Customer Service Technical Assistant
Resume:
JOSEPH SEKYERE
SUMMARY
Fully qualified physical therapy professional dedicated to patients and
supportive of team needs. Steps in quickly to assist patients and staff with diverse demands. Talented in assessments, patient training and recordkeeping. Attentive physiotherapy Technician adept at fabricating casts according to measurements and mold specifications. Enthusiastic individual well-trained in various software programs and applications. Desire new position as orthotic with rehabilitation facility.
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
EXPERIENCE
Ghana health Service - PHYSIOTHERAPY TECHNICIAN
Accra, Ghana • 01/2021 - Current
• Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
• Collaborated with PT to assist in assessment and modifications to plan of care.
• Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
• Treated patients to relieve pain, develop or restore function and maintain maximum performance.
• Designed home exercise programs to support continuation of therapeutic plan.
• Maintained positive interaction with facilities and clients, enhancing client relations.
• Observed signs and symptoms to report changes in patient condition.
• Administered simple range of motion exercises.
• Liaised with physical therapist to deliver appropriate therapy according to care plan.
• Contributed to patient care plan development and monitoring in outpatient setting.
• Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
CONTACT
*******.******@*****.***
ACCRA, Ghana GS-0560077
SKILLS
• Mechanical Aptitude
• Routine Inspections
• Work Planning and Prioritization
• File and Record Maintenance
• Customer Service
• Attention to Detail
• Problem-Solving
• Verbal and Written
Communication
• Multitasking and Organization
• Health and Safety Regulations
• Relationship Building
• Maintenance and Repair
• Customer Interaction
• Equipment Maintenance
• Works Well Under Pressure
• Orthopedic Device Knowledge
• Customer Education
• Measuring and Fitting Skills
• Prosthetic Device Maintenance
• Active Listening
• Computer Skills
• Maintenance & Repair
• Good Work Ethic
• Friendly, Positive Attitude
• Treatment Plan Creation
• Reliable & Trustworthy
• Described therapeutic regimens to promote wellness and health maintenance.
• Protected confidential documents to prevent unauthorized access.
• Participated in marketing and community presentations and projects, promoting success of facility.
• Evaluated program participants to determine effectiveness of program plan.
• Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
• Repaired, rebuilt and modified prosthetic and orthopedic appliances.
• Polished artificial limbs, braces and supports using powered grinding and buffing wheels.
• Fabricated prosthetic devices by following corporate rules, internal guidelines and patient specifications to optimize fit and produce high-quality work.
• Inspected equipment for wear, specifications adherence and issues.
• Performed tests on completed products to assess durability and functionality.
• Listened to customer needs to identify and recommend best products and services.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Repaired, modified and maintained artificial limbs, braces and surgical supports.
Ghana health service - Technical Assistant (Physiotherapy and Orthotic Accra, Ghana • 06/2014 - 12/2020
• Treated patients to relieve pain, develop or restore function and maintain maximum performance.
• Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
• Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
• Maintained positive interaction with facilities and clients, enhancing client relations.
• Administered simple range of motion exercises.
• Observed and reported patient reaction to treatment or changes in condition, facilitating appropriate follow-up.
• Described therapeutic regimens to promote wellness and health maintenance.
• Protected confidential documents to prevent unauthorized access.
• Enhanced professional development and clinical knowledge through continuing education and peer reviewed literature.
• Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
• Constructed and fabricated appliances or supervised others performing tasks.
• Repaired, rebuilt and modified prosthetic and orthopedic appliances.
• Fitted, tested and evaluated devices on patients, adjusting for proper function and comfort.
• Patient Fitting
• Brace Design
• Orthotic Device Design
• Team Building
EDUCATION AND TRAINING
Diploma in Physiotherapy :
Physiotherapy
St. John of God College of Health
Duayaw Nkwanta • 01/2019
Certificate in Physiotherapy And
Orthotics(Assistant): Physiotherapy
And Orthotic
St. John of God College of Health
Duayaw Nkwanta • 07/2013
Senior High School Certificate :
General Science
Dropbox Senior High School
Drobo • 09/2009
LANGUAGES
English: First Language
• Examined, interviewed and measured patients to determine appliance needs and identify factors affecting fit.
• Instructed patients in use and care of orthoses and prostheses.
• Applied wide range of casting and traction techniques in accordance with established practices and physician instructions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Performed tests on completed products to assess durability and functionality.
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