Customer Service Executive Chef

MICHAEL A. BONÉ

321-***-**** • ***** E Dartmouth Ave 80013• ********@*****.***

Solutions-oriented leader with a proven ability to drive sales and business growth while meeting the needs of a diverse range of customers. Committed to building and maintaining relationships with staff and clients while consistently meeting and exceeding performance-based goals. Adept in conceptualizing and utilizing cost-reduction initiatives.

Core Competencies

*Customer Service

*Sales Growth

*Business Development

*Communication

*Team Leadership

*Negotiations

*Operations Oversight

*Cost Reduction

*Financial Analysis

*Supervision

*Relationship Building

*Needs Analysis

*Quality Assurance

*Follow-Ups

*Expenditure Reviews

*Staff Training

Experience

Culinary Dropout

Executive Chef 2022-Present

Stabilized food cost at 26.8% through purchase control and proper management of budget to food sales

Reduced labor from 16% to 12.1% through accountability and having staff take ownership of daily responsibility

Maintained and enhanced corporate Standard operating procedures

STK Denver (Denver, CO)

Executive Sous Chef 2020-2022

Held key roles in accelerating total sales from $4.5M to $10M in under 2 years.

Reduced overall food cost percentages from 33% to 27% while growing food sales from 60% to 68%.

Assisted multiple venues in developing business strategies and restoring positive financials.

Set up tastings and other events to attract new customers.

Emeril’s Delmonico (New Orleans, LA)

Chef Tournant 2017-2020

Supervised and trained new staff members in high-volume settings.

Established schedules to optimize efficiencies and staff performance.

Promptly addressed and resolved customer-related issues.

Initiated quality assurance checks to verify quality of services and food items.

Education

Johnson & Wales University

Culinary Arts / Chef Training

Software / Technologies

Windows; Microsoft Word; Avero; Time Pro; Rosnet; FreshPoint; Hot Schedules; Crunch time

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