Constance M. Brisbon

**** **** ***** ***

Bladensburg, Maryland 20710

484-***-****

E-Mail: adxrd3@r.postjobfree.com

Country of Citizenship: United States of America

Veteran’s Preference: No

Highest Grade: GS-9

With over a year of experience in utilizing my extensive Customer Service knowledge, as well as requirements and guidelines in processing Invoices, Receipts, Utility Bills and UPS Invoices. I am a subject matter expert in applying and ensuring that the accuracy of each invoice processed for FDA and other federal requirements are entered correctly. I communicate with Payers and sometimes Vendors on a daily basis to ensure that the necessary corrections are made to reduce error when processing the invoices in accordance with the contract. Proficient in computer software programs MS Word, Excel, Access, Outlook, MS Teams, UFMS-ORACLE and PRISM.

WORK EXPERIENCE:

Orion Consulting Group, Inc., Calverton, MD 40 Hr./Wk. December 2021 - Present Invoice Administrator II - Federal Contract FDA (Food & Drug Administration)

Review the invoice to ensure that all required elements of a proper invoice are present and accurate.

Correspond with the Vendor, and if the invoice is unacceptable return the invoice to the Payer.

Review the invoice to ensure that the rates and prices are in accordance with the contract.

Provide the invoice to the contract specialist/contracting officer for approval.

Distribute Contracting Officer/Contract Specialist signed invoice to Contracting Officer's Representative (COR) and Division of Payment Services (DPS).

Maintain a log of all invoice transactions processed to indicate, date received, contract number, invoice number, amount, date provided to Contract Specialist/Contract Officer for signature, date returned and date distributed.

Payment Queries / Payment Research

Research and troubleshooting overdue invoice payments.

United States Postal Service; Washington, D.C. 40+Hr./Wk. August 2011 – Dec 2021 Customer Service Specialist – Customer Service Distribution Center

● Provide Superb Customer Service to Internal Customers

● Scan, Track & Distribute Incoming & Outgoing Mail

o Express, Priority, First Class,

o Certified & Registered Mail

● Amazon Team Ambassador (Customer Service, Incoming & Outgoing Mail)

Analyze and evaluate issues, policies and procedures to resolve customer issues relating to mail services. I assist customers, primarily Federal Agencies in implementing new policies and procedures aimed at improving standards and methods to increase operational efficiencies of customer mail service.

The Vanguard Group; Malvern, PA 40+Hr./Wk. October 1998 – Dec 2007 Calculator Associate-Processing Associate

● Account Management (Customized Business Plans/Client Portfolio) ● Data Analysis

● Customer Presentations

● Record Keeping Transaction Services.

While working for The Vanguard Group a Fortune 500 Mutual Fund Company I created Macros and processed complicated and complex Plan Wide files that helped minimize errors and Adjustments which saved the company money. My responsibilities included managing customized client portfolios to increase the revenue of the company. I tested

and ran macro files for edits and coordinated with Account Administrators on a daily basis. I was also involved with special projects that measured the quality as well as reduced cost of productivity and efficiency. This resulted in increased revenue and customer satisfaction. I'm a very organized, a team player, and always willing to take on new responsibilities and challenges whenever any opportunity arises

EDUCATION:

Henderson High School 1996

REFERENCES AVAILABLE UPON REQUEST