Data Entry Customer Service

Beatrice Otubea

Columbia, SC *****

**************@*****.*** 803-***-****

Compassionate Caregiver and Healthcare Professional Excellent Client Service Clinical Phlebotomy Engaging Companionship Outgoing, organized, and reliable healthcare professional with a passion for providing excellent customer service to patients, clients and co-workers in clinical and home health settings. Perform skillful and precise procedures. Communicate effectively to assist clients and proactive solve problems. Maintain effective working relationships with leaders, staff and peers.

Building Rapport with Clients

Good Time Management Skills

Caregiving for the Elderly & Disabled

Providing Engaging Conversations

Outstanding Interpersonal Skills

Written & Verbal Communication

Housekeeping and Meal Prep

Supportive Companionship

Charting and Taking Notes

EDUCATION & TOOLS

Phlebotomist Training Certificate, October 2021

Midlands Technical College, Columbia SC

High School Diploma, Richland Northeast High School, Columbia, SC Computer Tools: Microsoft Office Suite, Windows PC, Mac OS, Google Suite RELEVANT EXPERIENCE

CSL PLASMA, Columbia, SC

Phlebotomist, 11/22 – 02/23

Performed venipuncture on 100+ donor clients per day, performing patient monitoring and carefully following Standard Operating Procedures (SOPs) to make the blood donation process a positive experience for every person.

Assisted clients with movement and mobility, making procedure adjustments when necessary.

Expedited donation time while ensuring product quality and donor safety by supporting donor flow.

Maintained a clean work environment, ensuring sufficient operating supplies following all Health Safety & Environmental

(HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

Explained key information pertinent to donors such as center policies, and proper nutrition and safety tips.

Answered questions from donor clients in a timely, accurately and professional manner.

Managed critical donation facility closing responsibilities including cleaning of machines, stats, bed rest areas, updating machine software, and removing biohazard waste.

Earned recognition for building donor rapport and was selected to enter cross-training for senior phlebotomist role. OCTAPHARMA PLASMA INC, Columbia, SC

Phlebotomist, 06/22 – 11/22

Delivered excellent customer service, positively interacting with 200+ plasma donors per day.

Conducted venipunctures and specimen collections for 30-50 plasma donors per day.

Managed setup and operation of automated plasmapheresis machines.

Completed donor identification and verification by reviewing identity documents.

Maintained compliance with SOPs, and current Good Manufacturing Procedures (cGMP) guidelines.

Handled data entry of key donor statistics such as red blood cells (RBCs) losses and any workplace incidents.

Managed responsibilities for facility operations including opening, closing, and conducting machine checks.

Removed biohazard trash and sanitized medical equipment for safe use after each donation. MURPHY USA, Columbia, SC

Customer Service Cashier, 01/22 – 06/22

§ Provided excellent customer service, positively interacting with 300+ people per day with diverse backgrounds.

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