Lisa Hildreth Senior IT Project Manager

adxr9t@r.postjobfree.com linkedin.com/lisa-hildreth 412-***-**** 4143 US HWY 441 S Lot 393 Okeechobee, FL 34974

Accomplished, goal-oriented professional with a comprehensive management background encompassing hybrid project management, IT support, software training, Salesforce CRM, delivery logistics, and analyst experience. Demonstrated leadership abilities in driving daily organizational operations and supervising hundreds of cross-functional IT and Ecommerce personnel, JIRA, CSM certified, with expertise in leveraging a hybrid mix of Scrum, agile and waterfall methodologies. I have 20 years of IT healthcare and ecommerce management experience, 10 years of management in the HIM industry, with a strong sense of leadership and commitment acquired from a military background.

Professional Experience

COX COMMUNICATIONS, Atlanta, GA, Technical Customer Care Specialist II, February 07/20/2023

Strong written and verbal communication skills are essential for interacting with staff, management, sales, vendors and Dealers. • Resolve issues upon initial contact

Demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images, and data load processes.

Manage dealer contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for dealers.

Utilize Homenet, Dataload, Salesforce, to get to effective and efficient resolutions.

Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.

Ensure a strong understanding of Cox Automotive’s products, data load processes, dealer management Systems (ADP, Reynolds, etc).

Change Management: Additional responsibilities may be delegated to assist the department/company with meeting their objectives.

Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.

APTUITY SOFTWARE CONSULTING, Palm Beach Gardens, Florida Sr IT Project Manager, Consultant 06/01/2022 to 09/22/2022

Provide Full SDLC Cycle IT/Ecommerce project management.

Responsible for project management from initiation phases through deployment.

Following a hybrid waterfall-agile-Kanban approach.

Lead million-dollar software projects.

Provided software development management for defects, enhancements, and major IT iteration upgrades. Work through initiation, implementation, development, UAT/SIT, and Demo, and rollout phases. Perform daily standups and utilize Smartsheets to track projects. Adept at MS Project, Teams, Google Meeting, and M365. Familiar with MS BI Analytics, Heap Data Analytics, Snowflake, among other data stack data flow entities, ecommerce, web application development, and managing offshore development teams.

PERFORMANCE REVIEW INSTITUTE, Technical Advisory Consultant, Wexford, PA 06/2021 to 09/2021

Provided technical support to senior aeronautical engineers on proprietary auditing platform.

Data analytics

CSM to aerospace companies such as McDonnell-Douglas, Boeing, Tesla, and NASA.

BGD, LLC, Project Management/Owner, Pittsburgh, PA • February 2011 to June 2021

Project management for software rollouts, implementing feasible delivery logistics system, database management, CRM, client engagement, and working on Microsoft Project to manage internal IT projects.

To include but not limited to soft skills in SEO optimization, data analytics, all phases of SDLC implementation, PCI Compliance, Web user Interface Design (UI), Google AdWords, Facebook Marketing, and Yelp Advertising.

Delivered exemplary leadership to attain #1 status for Online Grocery Delivery service by Pittsburgh Magazine readers within the first year of business.

Established the ecommerce delivery service in 2011 and secured over $1M in revenue to date.

STRATEGIC SYSTEMS, LLC, IT Specialist Contractor finance and healthcare sectors • Pittsburgh, PA • January 2021- September 2021

• Provide IT Deployment Services for financial systems, NCR hardware, testing, assist with software deployment and installation, for banking institutions. IT support for Jefferson Hospital dealing with EPIC software upgrades and installations.

TRANSCEND, LLC – Medical Dictation Account Manager Atlanta, GA August 2009- August 2010

Works closely with other members of the HIM team, physicians, IT, vendors, clinic staff, Patient Access, Patient Financial Services, Guest Services, Compliance, Risk, Legal, etc. to ensure chart accuracy and integrity throughout all hospital systems.

Support testing, new versions, system upgrades, new applications, etc. to ensure accurate results with minimal impact to end users, key stakeholders and functional areas.

Develop and maintain a Quality Assurance Program; generate productivity reports to monitor staff productivity, turnaround times, and quality of work, providing timely feedback to staff.

ZYLOMED INC RADIOLOGY, General Manager/Transcription Manager • Miami, FL • December 1999 to October 2009

Provided project management for proprietary IT software rollouts.

Desktop Support for remote end users.

Provided proprietary software training and global IT support to healthcare staff and employees.

Performed software installations and helpdesk support to healthcare subscribers.

Assisted network administrator with daily network maintenance.

Responsible for office networking, VOIP phone system and print server setups, and daily maintenance.

Provided quality assurance to medically transcribed reports for hundreds of physicians daily.

Responsible for starting a satellite office to support 30 medical transcriptionists servicing hundreds of global clients.

UNITED STATES ARMY RESERVE/NATIONAL GUARD, 71L-71G Patient Administration Specialist • Pittsburgh, PA • July 1988 to July 1992

Perform patient administration duties in a hospital or medical facility. Performs patient administrative duties.

Supervises performance of patient administration duties; provides advice and makes recommendations to the commander and staff on all matters pertaining to enlisted soldiers and their families; accompanies the commander on inspections, visits and ceremonies; assists in inspection of command activities, facilities and personnel as prescribed by the commander; ensures adherence to command policies; holds First Sergeants' or Sergeants' Major call to announce information and instruction.

Ensures that newly assigned enlisted personnel are instructed in military courtesy, customs of the service and command regulations or policies; responsible for monitoring training or conducts training of enlisted soldiers; assesses training at all levels and provides feedback to appropriate commanders and leaders; provides counsel and guidance to NCOs and other enlisted soldiers of the command; responsible for and provides guidance on Non-Commissioned Officer Education System (NCOES) and Non-Commissioned Officer Development Program (NCODP); inspects duties performed by subordinate NCOs.

Notes discrepancies and initiates appropriate corrective action; assists in reception of visitors to the command; serves as president or member of command promotion board or removal board for NCOs, as authorized by regulations; sits as chairperson or member of a command's Military Member of the Quarter/Year competition for enlisted soldiers or NCOs, as directed by local regulations; responsible for quality, control and training of noncommissioned officer evaluation reports (NCOER) while ensuring timely submissions; reviews evaluation reports to determine compliance with policies and procedures and recommends corrective actions on deficiencies to commanders, other leaders and rating officials; performs other duties prescribed by the commander; assists in the professional development of junior and company grade officer.

Education

DeVry University, IL (anticipated graduation: Oct. 2019-April.2021), GPA: 4.0

• Bachelor’s Degree: Technical/Project Management

Community College of Allegheny County, PA, Aug. 2015-Aug. 2017, GPA: 4.0

• Associate Degree: Computer Information Systems

Waynesburg University, Waynesburg, PA., Aug. 1988-Aug. 1992, GPA: 3.0

• Bachelor of Science in Nursing (Completed 3 years of 4-year degree)

Awards

• Recipient of 2-Year All-Pennsylvania Academic Team Scholarship – 2012

• Academic Scholarship DeVry University 2019-2021

Certifications

Certified Scrum Master Certification (CSM), April 2020

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