System Administrator Support Engineer

R.Gopalakrishnan

Mobile : +91-984*******

Email : ***********@*****.***

Objective:

To pursue a career in System Administrator where I can contribute my skills and abilities to prove my strength & performance in a challenging environment.

Employment:

Organization: Lionbridge Technologies Pvt Ltd., Chennai.

Designation: Windows Technical Engineer

Period: May 2012 – Till Date.

Roles:

Handling Tier 1 and Tier 2 ServiceDesk Calls, Emails, Web tickets. Assist end users with their IT needs through Incidents and user service requests.

Perform Active directory related activities like create, delete, modify, permissions of AD user accounts, Service Accounts, DL’s etc.

Monitoring & Triage between vendors, Wintel team regarding Server alerts and Major incidents. Ensure all Access/permissions requests are validated and granted accordingly.

Providing access to Network group from AD over Alias Creating and modification of Alias (Security group and Distribution group)

Assigning Share and Security Permissions, Auditing Users Authentication and Resource access.

Experience and knowledge of Office 365 (Exchange, SharePoint & OneDrive

Excellent troubleshooting skills of standard Microsoft Office suites and

Windows 7, Windows 8, Windows 10, Apple OS experience

Demonstrated understanding of network concepts TCP/IP, DNS, DHCP configuration

Remote Desktop Tier 2 support- assisting users remotely on a timely and efficient way.

Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems

Remote support for other sites through Skype, MS-Teams, Screen connect & RDP.

Installing, configuring, and deploying new PCs & Servers

Resolve IT Helpdesk tickets through Zendesk queue accurately and timely manner.

Configure printer over IP and on Printer Logic Portal Support printer servers and driver issues

Handling Chat and IPmon of respective support Monitoring the servers using OpsManager and Device through IP monitor

Configuration and monitoring Unifi AP.

Troubleshoot LAN/WIFI connectivity issue.

Troubleshoot and provide technical analysis concerning operating system, network, and

application performance issues to resolution

Maintaining Asset inventory and change management process for software request, Handling process-oriented documents in an Intranet site.

Organization: Primero Knowledge solutions Pvt.Ltd, Chennai

Designation: Support Engineer.

Period: April 2011 – May 2012.

Environment: Windows XP/Vista/Windows 7, Windows 2003 Server

Roles:

Installation of Windows XP/Vista/Windows7.

Configuration of office and resolve the Outlook related issues.

Installation and Troubleshooting Hardware Devices and printers.

Troubleshooting & trouble fixing all end user related issues.

Monitoring and maintaining the system Performance and Tuning.

Maintain inventory and documentation of Technology Infrastructure.

Managing and maintaining LAN

Configuring VoIP phone devices

Installation and Troubleshooting Hardware Devices and printers

Organization: Vee Tech solutions

Designation: Field System Engineer.

Period : April- 2009 – Mar-2011.

Environment: Windows Xp/Vista/Windows 7, Windows 2003 Server

Roles:

Installation of Windows Xp/Vista.

Configuration of Outlook and resolve the Outlook related issues.

Installation and Troubleshooting Hardware Devices and printers.

Troubleshooting & trouble fixing all end user related issues.

Monitoring and maintaining the system Performance and Tuning.

Maintain inventory and documentation

Managing and maintaining LAN

Technical Skills

MAC, Exchange Admin center (Enterprise), ServiceNow, Screen connect, Cisco AnyConnect,,, Windows 10, IPmon, SCCM, Bit locker, Office O365, Active Directory, ConnectWise, FileZilla (FTP)

Educational Qualification:

B.B.A., from Periyar University in the year 2000 - 2003 in AVS College, Salem

Personal Details

Date of Birth : 29th Jan 1983

Fathers Name : K. Radhakrishnan

Marital Status : Single

Languages Known : English, Tamil,

Permanent Address :#127/5 Indra Nagar,Near Railway station Kanchipuram.

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