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It Support Application Engineer

Location:
Gastonia, NC
Salary:
50000/year
Posted:
June 18, 2023

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Resume:

WORK EXPERIENCE

.Manager IVF Services.

DKSH (***2-2023) – Website: www.dksh.com

Achievements: Won the biggest contract to setup New IVF LAB at Viet Nam Country at year 2022 (with 08 IVF Instruments). Save cost for maintenance services when success build local technical team with strong knowledge regarding products.

Responsible:

- Setup, training Genea and Eeva Product (IVF instrument) at Vietnam.

- Planning installation and maintenance, reduces complaints from customers, support solution for customer to install or extend IVF system.

.Clinical Application Engineer

MERCK EXPORT GMBH (2018-2021) – Website: www.emdgroup.com

Achievements: Launching successful Eeva system at Asean, and won the contract to setup First Eeva system at ASEAN (installed at Vietnam Country)

Responsible:

- Consulting regarding technical, system network, application for IVF system (Genea and Eeva Product) at Vietnam.

- Handling new setup, maintenance, complaints from customers, support solutions between Customer and Manufacture.

. Application Engineer

TOYOBO Co, LTD (2011 – 2018): - Website: www.toyobo-global.com

Responsible:

- Managing Networking and email between Bangkok office and HCMC office, IT support at HCMC office.

- Supporting the company customers (Dealer, Hospital, Local company) to operate and maintenance the analyzer system by themself.

- Training requirements (Customer's technicians) issues relating to Clinical Chemistry Analyzer.

- Managing complaints from customers, support solutions relating to Windows System and Clinical Chemistry Analyzer.

SKILLS

Languages:

- English (IELTS 5.0), Vietnam.

Technical:

IVF instruments: Geri, Geri Access Connect, Eeva, Gidget, Gavi from Genea Product.

IVD instruments: Furuno: CA-180, CA-270, CA-400. Randox: RX daytona, Rx Imola, Rx Monaco. Mindray: BS-200E, BS-460, BS-600

Computer science: System Administration (window server: AD, DC) - Networking, Email server, IT support and Help Desk.

Another: Corel Draw, Photoshop, Illustrator, InDesign

EDUCATION

2022: Completed course for training Manage (DKSH local training).

2018: Completed course for training Clinical Application Engineer at UK and Bangkok (Genea and Eeva Product).

2014: Completed course for training Clinical Chemistry Analyzer at Bangkok – TOYOBO Company

(Japan Company).

2011: Graduated in NIIT (Network Engineering - Microsoft Technologies) from The Academic Council of NIIT.

2004: Graduated in IT (Information Technologies) from Industrial College of Ho Chi Minh City.

TRUONG

VU DUC NGUYEN

Manager IVF Services

CONTACT

Phone: +1-980-***-****

Email: adxr3z@r.postjobfree.com

Address: 66 Landing Rd, Belmont, Charlotte, NC, 28018

Facebook: facebook.com/nvdtruong

Linkin: linkedin.com/in/truong-nguyen-b26615140

REFERENCES

Mr. Cuong

Associate Director of DKSH Vietnam

Email: adxr3z@r.postjobfree.com

Phone: +840**********

Mr. Khoa

Business Unit Director IVF Vietnam

Email: adxr3z@r.postjobfree.com

Phone: +849********

HOBBIES

Sports, Technology

Photographer, Saxophone

AWARDS

- 1st prize in the young skill contest of IT of Viet Nam National, 2004.

- 3rd prize in the young skill contest of IT of Ho Chi Minh City, VietNam, 2004.



Contact this candidate