VALERIE DROBITSCH

**** ***** ****, ****** ****, Illinois 60487 • 773-***-**** • adxqxj@r.postjobfree.com PROFILE

Motivated, approachable and outgoing clerical support and service professional with a strong history of customer and employer satisfaction. Expertise includes:

! Customer Service & Satisfaction ! Meeting Deadlines & Quality Goals

! Multi-Tasking & Problem Solving ! Record Keeping & Error Investigation

! Word Processing & Data Entry ! Interpersonal Communication EXPERIENCE

COOK COUNTY BOARD OF REVIEW, Chicago, Illinois 2019-Present Analyst: Residential Tax Appeals Dept.

Process electronic requests for appeals review from residential homeowners and attorneys to identify eligible candidates for property tax reductions.

• Utilize the county computer system to enter applicant data and retrieve records from the Cook County Assessor’s Office.

• Review pertinent information to determine eligibility for property comps and initiate action for tax reductions.

PALOS HEIGHTS RECREATION CENTER, Palos Heights, Illinois 2017-2019 Child Care Specialist

Supervised children ages 1-5 during parent workouts in the municipal fitness center. Responsible for planning and implementing daily lessons and activities to stimulate students’ social, emotional, cognitive and large/small motor development.

Volunteered at Chippawa Elementary School, Navajo Elementary School and Independence Junior High as a Lunch Room Aide, Home Room Mom, Library Aide and during various events, activities and field trips from 2008 to 2017. BAUMAN’S BAKERY, Palos Heights, Illinois 2004-2008 Customer Service Associate

Provided a high level of customer service encompassing daily sales transactions, special orders

(cakes, pastries, etc.), product information, order confirmations and deliveries to customer sites.

• Conducted cash and credit sales transactions with a high degree of accuracy. Raised family at home on a full-time basis from 2002 to 2004. CITY OF CHICAGO, Chicago, Illinois 2000-2002

Staff Assistant: City Clerk’s Office

Received, docketed and processed a large volume of applications for child ID cards and passports. LIBERTY MUTUAL INSURANCE CO., Chicago, Illinois 1986-1999 Receptionist

Coordinated daily office affairs of the business sales office, supporting agents and attorneys with front-desk reception, guest services, mail distribution, data entry and records management.

• Filed customer policies and accounts, updated case files and input motions into computer system.

• Prepared cases for daily dockets, set up conference rooms and printed daily attorney schedules.

• Greeted guests, prepared/offered coffee and let attorneys know of appointment arrivals.

• Answered phones, opened/delivered daily mail and logged incoming faxes. EDUCATION

ST. BARBARA HIGH SCHOOL, Chicago, Illinois

High School Diploma