Professional Summary

Skills

Experience

Education

WILLIAM R. WALLACE

*** ****** ******, ********, ** 11590 (H) 516-***-**** adxqxa@r.postjobfree.com As a successful Customer Service Representative with over 20 years experience in my field, I look forward to accepting the opportunity to impact the growth and success of your business. I am a motivated leader with strong organizational and prioritization abilities. Areas of expertise include relationship building, communications and time management.

Ability to deliver superior Customer Service

Critical Thinking & Decision Making skills in

demanding environments

Excellent Relationship Building skills

Strong computer skills (Excel, PowerPoint, Word)

Superior verbal & written communication skills

Team Building skills

Account/Logistics Manager 02/2015 to Present

Arizona Beverage – Woodbury, NY

Develop and strengthen relationships with Sales Managers. Establish customer orders and manage fulfillments. Negotiate contracts & pricing.

Schedule deliveries and pick ups.

Customer Service Representative 02/2013 to 12/2014 Apria Healthcare – Plainview, NY

Process Obstructive Sleep Apnea equipment orders from physicians' offices and hospitals. Verify Insurance Benefits.

Obtain medical records to review and determine medical necessity of Sleep Apnea treatments. Contact insured or other involved persons to obtain missing information. Schedule patient for education and set up of durable medical equipment for the treatment of OSA. Customer Service Representative 12/2010 to 11/2012 Matrix Medical – Uniondale, NY

Create and maintain compliant medical records of customer interactions and transactions. Record details and assist in resolution of customer inquiries, complaints and comments. Schedule appointments for patients and nurses.

Established follow up system to ensure customer issues were resolved and changes updated accordingly. Customer Service Agent 08/2009 to 10/2010

Cablevision – Melville, NY

Confer with customers via telephone or in person to provide information about products and services. Enter orders, update/cancel customer accounts.

Secure customer complaint details and assist in resolution. Address customer service or billing issues.

Perform activities related to equipment returns/exchanges, customer refunds and bill adjustments. Up-sell or multi-line existing customers.

High School Diploma: Culinary Jun 1986

New Hyde Park Memorial High School - New Hyde Park, NY Business

Nassau Community College - Garden City, NY

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