Service Representative Data Entry

Gabrielle Johnson

SUMMARY

●Has over *+ years of experience in Customer service field.

●Has experience in order entry, data entry and answering phone calls.

●Proficient in using Microsoft office Suite and Oracle database.

●Experienced Customer Service Representative that loves to talk to people, give them warm greeting and make sure the customer is satisfied and would want to come back to the company.

●Understanding the customer needs the ability to think quickly.

●Call center registering an applicant for federal benefits.

●Cashier performs other such as handling refunds, making a return filing order for specialty products and excellent verbal and written communication skills.

●Hardware tool department help a customer with activities every day need.

SKILLS

●Data entry

●Microsoft Office

●Oracle database

●Order entry

PROFESSIONAL EXPERIENCE

Manpower Staffing July 2018 - December 2018

Store Remodeling Associate (Contract)

●Performs general store operational duties including truck unloading, pallet creation, merchandise stocking, merchandise recovery, and light cleaning or maintenance as assigned.

●Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery.

●Maintains appearance of the store's interior to company standards including light maintenance duties and cleaning.

●Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety.

●Performs other tasks as assigned by Store Leadership.

Teltech, Strongsville, Ohio Sep 2016 - Nov 2017

Customer Service Representative

●Call center registering an applicant for federal benefits.

●Engage with applicants to understand their needs for disaster recovery.

●Making phone call to the customers.

●Communicating through emails.

Lowes Home Improvement, Harper Woods, MI Nov 2014 - Jul 2017

Customer Service Representative

●Loss prevention, customer service.

●Hardware tool department help the customer with activities every day need.

●Cashier performs other such as handling refunds, making a return filing order for specialty products.

Ford Field, Detroit, MI Aug 2010 - Sep 2015

Customer Service Representative

●Roadside assistant map out location taking information.

●Guest service answer phone making reservations also collect payment and billing information taking care the customer.

●Travel center of America call center.

●Answer phone assists trucking driver company all around the US.

●Roadside assistant map out location taking information.

●Obtains client also taking estimate payment.

●Understanding customer needs ability to think quickly.

●Excellent verbal and written communication skills

●Hardworking & dependable.

●Efficient in word processing.

●Other experiences include; care giver, errand runner, cooking and providing transportation needs.

EDUCATION

Churchill High School, Livonia, MI

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