Customer Support Service
Resume:
TATIANA BANKS
E X P E R I E N C E
Care Messaging Representative
Verizon Wireless Corporation Rolling Meadows, IL March 2015 - March 2023 Assistant Manager
Discovery Clothing Schaumburg, IL April 2012 - March 2015 Customer Support Advisor
JP Morgan Chase Elgin, IL April 2007 - June 2009 Dietary Host
Sherman Hospital Elgin, IL March 2006 - April 2007 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supported sales team members to drive growth and development. Updated databases with new and modified customer data. Strengthened customer retention by offering discount options. Recommended improvements in products, service and billing methods to management to prevent future problems.
Mentored junior team members and managed employee relationships. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Handling Multiple chats in a timely manner
Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project demand. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Assisted customers with making payments or establishing payment plans to bring accounts current.
Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
Served specific meals to patients with special dietary needs. Answered telephone to provide dining information and take reservations. Worked closely with team members to update cleaning protocols and increase aide efficiency.
S K I L L S
Documentation management
Cash Handling
Operations support
Multitasking
Friendly, positive attitude
Organizational skills
Computer skills
Decision-making
Relationship building
Communication
E D U C A T I O N A N D
T R A I N I N G
Some College (No Degree)
Colorado Technical University,
Colorado Springs, CO
C O N T A C T
********@******.***
Elgin, IL 60123
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