Customer Service Operations Manager

Juan Astudillo

*** ****** **, ********** ** *****

212-***-****, ************@*****.***

Objective: To work in an environment that will challenge my retail experience further,

while allowing me to contribute to the continued growth and success of the organization.

Highlights:

Experienced in retail management and employee supervision

Bilingual, fluent in English as well as Spanish

Excellent interpersonal, organizational and communication skills

Skilled in efficiently handling many projects and assignments simultaneously

Capacity to function in a high-pressure work environment and meet tight deadlines

Ability to work well independently or as a member of a team

Ability to communicate in a clear and effective manner

Willingness to learn, improve and adapt

Incredible drive, enthusiasm and commitment

Experience:

Operations Manager

11/02 – Present, Best Buy Co, Bronx, NY

Responsible for all Shipping and receiving inventory

Responsible for all Merchandising Planogram, Functionality and Ad execution

Managed all Cash Handling in Store

In Charge of all Asset Protection standards and Investigations

In Charge of Multi-Channel Business through online orders and Customer Service

Manage a team of 50 under Direct Supervision and over 100 Store wide

Run Sales Floor Daily to drive Revenue, positive Comps and Excellent Customer Service

Identifying, developing and implementing best practice that increases performance

Responsible for all Developing and training of employees

Extensive Inventory Integrity with over 99% Identification

Maintain a Profitable business running positive growth and above budget in NOP

Maintain Losses under the guided Budget with over 100k under in Multiple stores

District Leader and Coach-Train New Operations Manager in the NYC area

Run multiple locations at once as an Operations Manager in NYC Market

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