RAMANDEEP SINGH, CSM, CCBA, ITIL, ISTQB

Email: adxqtv@r.postjobfree.com

Ph.: 647-***-****

Professional skills:

CSM, CCBA, ITIL, ISTQB certified and over 13 years of experience in leading, mentoring, and supporting project teams including DevOps, Product Owners, Development Team and Business stakeholders to increase productivity

Accomplished successful delivery for technology-driven financial domain projects including Credit Card, Loyalty Rewards, Accessibility, Migration and Anti-Money Laundering (AML)

Facilitated multiple project teams, onsite, offshore and external vendors to deliver medium to large scale complex projects for Banking Finance and IT industry

Able to support multiple projects in an organization with proficient skills in planning, execution, and resource allocation

Utilized problem-solving skills by applying tools and techniques of business process management to develop risk strategies, resolve complex issues, and improve processes/operations

Managed client expectations and established professional working relationships with business partners by utilizing my strong leadership, negotiation and communication skills

Expert level knowledge of JIRA, Confluence, Mainframe systems, SQL, Microsoft office suite, G suite, PowerPoint, Project, Planview, Visio, SharePoint, Zoom, Miro, Lync/ Skype, Webex Teams, Cucumber, Selenium-Java, Eclipse/Intellij IDE, TestNG, Extent reports, selenium grid, Maven using BDD Framework

Knowledgeable in Agile delivery methodologies/ frameworks: Scrum, Lean, Kanban, SAFe, Dev Ops/ CICD

Excellent hands-on knowledge of Postman, JMeter and other API testing tools (SOAP UI, Postman) and programming skills of executing Selenium and UFT automation scrips

Professional Experience:

Sr. QA Program Lead LBC Bank May 2022 to Present

Toronto, Ontario

Manage multiple projects simultaneously, ranging from small to large-scale projects and managed the overall performance and automation strategy

Develop test strategies, test plans, and test schedules, and tracked project progress against testing milestones

Collaborate with product managers and other stakeholders to prepare the test plan, test case, QA resource and budget plan

Coordinate with QA, Dev, and business team to successfully complete SIT, UAT, End to End and BAT testing for both web and mainframe systems

Performing both manual and automated tests with Selenium-java automation framework

Execute API testing using automation tools such as Postman (SOAP UI, Rest API)

Conduct and facilitate defect triage meetings to identify root cause and analyses for variances using JIRA and DevOPS.

Organized the status meetings with PM and Business to discuss the project progress and risks.

Develop presentations and testing status reports for sprint review to create transparency and high visibility for higher management and project stakeholders

Managed external vendors dependencies with internal technology stakeholders for project delivery

Performing bank end(database) verification using Sql in the oracle environment.

Stored QA artifacts and results on SharePoint/ confluence and Jira for audit and compliance

Environment: Agile Scrum, JIRA, Confluence, SharePoint, Java, Oracle, SUSE Linux, Mainframe, Jasper, AWS and Azure Cloud, ServiceNow, Salesforce, NGINX, GitHub, Docker, SaaS, MS WCF SOAP Web Services, SDK, SQL Server 2008 R2, TSYS (Total Systems).

Sr. QA Program Lead CIBC Bank Oct 2016 to April 2022

Toronto, Ontario

Represented QA in Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Worked with customers and product owners to prioritize and validate requirements

Collaborated with Product, Business and Technical Teams to develop and maintain Product Backlogs

Coordinated with Product Owners to ensure that goals are understood by QA team and acceptance criteria is precisely written

Created and updated detailed QA resource planning during weekly estimation meetings and participated in Story points estimation for backlog items using JIRA

Proactively Identified potential project risks and help develop a mitigation plan to resolve potential impediments/ issues/ risks

Executed manual test and automation test scripts for both web applications and mainframe systems testing

Experienced Testing automation Frameworks with : Cucumber, Selenium-Java, Eclipse IDE, TestNG, Extent reports, selenium grid, Maven using BDD Framework

Utilized Postman, JMeter and other API testing tools and programming skills of executing Selenium and UFT automation scripts

Developed, implemented and managed the overall test strategy, including performance and automation strategy, for multiple work streams in a agile project

Experienced in database verification using Sql queries

Experienced with CI/CD, DevOPS and knowledge of version control tools like git / bitbucket.

Managed technology projects for the following: Loyalty Rewards, Online Banking, Anti-Money Laundering, Accessibility, Deposit, Cards, Pega and Collections technology

Environment: Agile Scrum, JIRA, Confluence, SharePoint, Java, Oracle, SUSE Linux, Jasper, Mainframe, JCL, COBOL, AWS and Azure Cloud, ServiceNow, NGINX, GitHub, Docker, SaaS, MS WCF SOAP Web Services, SDK, SQL Server 2008 R2, TSYS (Total Systems).

Sr. QA Lead CIBC Bank July 2013 to Sept 2016

Toronto, Ontario

Lead and coordinated with on-shore and offshore QA teams

Reviewed and analyzed the business requirements of the projects

Developed test strategy and test plan for the projects

Closely worked with project managers to prepare the QA resource and budget plan

Prepared the testing schedules and coordinated with project stakeholders to stay on track

Coordinated with QA and business team to complete SIT, UAT, End to End and BAT testing as part of the projects for both web and mainframe systems

Managed the overall manual, performance and automation test strategy in an agile project

Conducted defect triage meetings to identify root cause and analyses for variances

Organized the status meetings with PM and Business to discuss the project progress and risks

Created presentations and testing status reports for higher visibility Projects/ Programs to present to higher management and project stakeholders

Coordinated with internal technology stakeholders and external vendors for project delivery

Experienced with CI/CD and knowledge of version control tools like git / bitbucket.

Environment: Agile Scrum, JIRA, SharePoint, ServiceNow, SaaS, R2, Mobile Devices (BlackBerry, Samsung, iPhone, iPad), C#, ASP, JavaScript, Visual Studio 2010, .NET Framework 4.0, MS WCF SOAP Web Services, SDK, Maritz Synapze Platform, Mainframe, SQL Server 2008 R2, MS Office, UFT11.5, HP ALM 11.5, Toad, TSYS (Total Systems),

Sr. QA Analyst Averics Systems Inc. Oct 2009 to June 2013

Toronto, Ontario

Worked with Management to gain a thorough understanding of product requirements in order to develop comprehensive test strategies and test plans

Organized walkthrough sessions with the business team to understand the technical specifications of Cogito Security Management System

Defined test environments and the test data necessary for the test execution phases

Created and updated the system test plan, test scenarios and test cases

Generated Automation test scripts and executed them using Selenium and UFT (QTP).

Performed the performance, memory leakage, interruption, usability testing for mobile apps

Executed Functional, Smoke, Integration, End to End, Cross Browser, Navigational, Security and Regression testing

Performed backend testing, data validation and data mapping using SQL queries

Closely worked with the development team, timely verified the bug fixes and updated the test report

Trained and helped users to do Business acceptance testing (BAT)

Environment: Mobile Devices (iPhone, iPad), UFT(QTP), ALM (QC), XHTML, Silverlight 3.0, C#, Visual Studio 2010, SaaS, Cloud-hosting, VBScript, Java, Windows XP/ Vista, Windows 7/8, MS Office, Outlook, SDK, IIS, SQL server2008 R2, SQL Query Analyzer, MS Reporting Services, VMware, Team Viewer.

Education & Certification:

Masters in computer application (MCA) Degree

SAFe 5 Certified Scrum Master (SSM®)

Certification of Capability in Business Analysis™ (CCBA®)

Information Technology Infrastructure Library Foundation (ITIL®) Certified

ISTQB (CSTB/CCTL) Foundation Certified

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