Linda Ervin

**** ***** ****, **********, ** ***** / 901-***-**** / adxqto@r.postjobfree.com

Qualifications

• Possess good computer skills.

• Good working knowledge Microsoft Office and the Internet

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Ability to answer multi-line phone

• Ability to process ACH and credit card payments; invoices and claims

• Customer Care, Customer Service, CSR, Customer Support Education

Melrose High School - Memphis, TN

Work Experience

Sunstar Insurance Group - Memphis, TN

December 2018 to July 2019

Customer Service Representative

Review policies, certificates, endorsements, quotes Peterson Insurance Services - Bartlett, TN

February 2015 to November 2018

Customer Service Representative

Certificates, quotes, payments, endorsements, phones, computer, new business, round accounts South & Western Insurance - Memphis, TN

November 2010 to February 2015

Customer Service Representative

Issued policies, endorsements, cancellations, quotes Clay and Land Insurance - Memphis, TN

January 2010 to April 2010

Qualifications Customer Service Representative

Assist customers with insurance; duties including but not limited to quotes, issuing new business, endorsements, cancellations, posting payments by ACH, credit card payments, invoices, claims, multiple phone lines, computer work and excellent customer service. Tate Insurance Agency - Memphis, TN

2008 to 2010

Customer Service Representative

Assist customers with daily insurance needs; answered multi-line phone; outside office sales; processed payments; assisted with claims; issued new business; serviced existing business with endorsement, cancellations, rewrites and adding additional lines of business State Farm Insurance - Memphis, TN

August 2006 to December 2007

Customer Service Representative

Assist customers with daily insurance needs; answered multi-line phone; outside office sales; processed payments; assisted with claims; issued new business; serviced existing business. Peterson Insurance Services - Bartlett, TN

April 2003 to May 2006

Customer Service Representative

Assist customers with daily insurance needs; answered multi-line phone; processed payments; assisted with claims; issued new business; serviced existing business with endorsements, cancellations, rewrites and adding additional lines of business.

Berclair Insurance - Memphis, TN

April 2001 to January 2003

Customer Service Representative

Assist customers with daily insurance needs; answered multi-line phone; processed payments; assisted with claims; issued new business; serviced existing business with endorsements, cancellations, rewrites and adding additional lines of business.

Meador Insurance - Memphis, TN

February 1998 to April 2001

Customer Service Representative

Assist customers with daily insurance needs; answered multi-line phone; processed payments; assisted with claims; issued new business; serviced existing business with endorsements, cancellations, rewrites and adding additional lines of business.

Contact this candidate