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Qa Engineer Customer Service

Location:
Smyrna, GA, 30080
Salary:
As per company Standards
Posted:
June 16, 2023

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Resume:

Naresh Kumar Natarajan

Phone: +1-404-***-****

E-mail: adxqrh@r.postjobfree.com

OBJECTIVE

To be associated with an organization that gives scope to update knowledge and skills in accordance with the latest trends in IT and be part of a team, which works in a competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady-paced professional growth.

EXPERIENCE SUMMARY

Over 8+ years of experience in Software Quality Assurance and Test Management.

Excellent Analytical and Problem-Solving skills and ability to quickly learn new technologies.

Creating Test Plan, Test Preparation and Test Execution Metrics.

Extensive experience with windows, Tab, and web-based application testing & management

Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) and the Role of QA.

Experience on different QA methodologies like Agile and Waterfall.

Experience in Selenium Automation & basic knowledge in Sikuli Automation.

Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Regression Testing, Black box testing, Ad-hoc Testing, Sanity Testing & GUI Testing.

Experience in the design, development & review of effective Test Scenarios, Test Cases and review of Test cases based on business requirements, creating Requirement Traceability matrix.

Involved in Manual testing, tracking defects using Quality Center/ ALM and Defect Management.

Experience in Working Bug logging tool like Jira, Bugzilla, ALM.

Proven success in meeting or exceeding customer needs as an individual

contributor and as a team player.

Strong Management skills with resource management abilities. Have managed a team of 5+ at offshore.

Good Communication, interpersonal and Teamwork skills.

Involved in Writing, Updating, and maintaining the Test documents for various stages of Testing for reference and auditing purpose.

Have received several personal appreciations from the clients for displaying excellence at work.

Have Experience in HVAC and Medical Devices testing.

TECHNICAL SKILLS

Defect Tracking Tools : ALM, Bugzilla, JIRA

Operating System : Windows, TAB (IOS & Android)

Methodologies : Waterfall & Agile

Microsoft Tools : MS Office Suite (Word, Excel, PowerPoint)

Browsers : Internet Explorer, Google Chrome

Automation Tools : Basic Knowledge on Selenium

API Testing : REST API (Postman Testing) & JMeter

EDUCATION

Bachelor of Technology – Information Technology (2007-2011) from Ranipettai Eng. College, Walajahpet, Vellore.

PROFESSIONAL EXPERIENCE

Associate Consultant Datamatics Global Services

Client: Trane Technologies

Onsite: Tyler, Texas

Offshore: Chennai

Duration: September 2020 to August 2022

Project: Nexia Diagnostics - Dealer Remote Configuration

Description:

Nexia Diagnostics web portal allows the Trane thermostat dealer to remotely monitor houseowner heating, ventilation, and air conditioning (HVAC) systems using real-time performance data, ensuring the highest possible level of customer service. When a homeowner opts into DRC session, they allow remote HVAC system monitoring by their preferred HVAC dealer for diagnostics, which can help prevent minor issues from turning into major repairs.

Responsibilities:

Performed End to End testing right from Remote Flash deployment, Functional and Regression testing, Bug Report, Re-Testing, Bug Closure, and handover of Bug-free product to clients.

Designed high level and low-level test cases to execute the scenarios.

Worked with Nexia Team to test the middleware application (Relay Server)

Extensively validated the Remote access Faceplate Commands which is received from Nexia Portal

Monitored the JSON data communication between the Nexia diagnostics portal and thermostat device via Relay server.

Attended Daily Sync Up meeting with Nexia Team to clarify my queries and identified the action items.

Prepared the Minutes of Meeting sheet and shared it to all stakeholders.

Worked in an Agile environment and participated in sprint planning, daily scrum meetings and retrospective session to identify areas that need improvement and celebrate team wins.

Provided demo to the dealers/stakeholders and received appreciation for my testing aids.

Member Technical Staff HCL Technologies

Client: Baxter

Onsite: New Jersey

Offshore: Chennai

Duration: September 2018 to Feb 2020

Project: Baxter Infusion Pumps, DoseIQ App.

Testing Type: Manual Embedded Testing

Tools and Technologies: HostSim.Net, IRDA and ALM.

Description:

The Infusion Pump used to accurately deliver intravascular drugs, fluids to the patient. An Infusion Pump that allows the User to control their own drug delivery by using a hand-held control. The DoseIQ Application is a Safety Software with editor is a part of a dose error reduction system whose medication parameters are configurable and transferable to the pumps to minimize potential medication errors.

Responsibilities:

Involved in Test bench level of Integration and Regression testing.

Attending daily scrum meeting to discuss about the task.

Performing Sanity, Acceptance, Integration, and Regression Testing

Developing Test case for all integrated medical device components as per requirements.

Preparing and Updating Test Matrix, Test Scenarios sheet as per releases.

Test Execution and Bug reporting for DCR’s.

Updating Test Cases based on changes for each release.

Issues/Story Tracking, Logging Bug in ALM and Bug verification.

Analyzing Test Results, Test Logs for debugging

Documentation of test process and test manual/report preparation.

QA Engineer RedBlack Tree Technologies

Client: Ingersoll Rand Engineering and Technology Centre, Chennai

Onsite: Tyler, Texas

Offshore: Chennai

Duration: January 2016 to September 2018

Project: Project 15 Air Handler

Testing Type: Manual Embedded Testing

Protocols: Comfort Link and IPC3 Protocol

Tools: Octopus Tool, ISMT Tool

Description:

The Airflow Control is a microprocessor-based embedded control designed to operate as the bus manager in the modular control architecture. The Airflow Control is the system state controller in a modular architecture and manages all airflow algorithms functions and timings for components within the indoor unit and coordinates the activity of all indoor unit subsystem controls on the local IPC3 unit bus, such as Electric Heat or Hydronic Heat or Gas Ignition Controls, and Expansion Valve Control.

Responsibilities:

Involved in Test bench level of Integration and Regression testing.

Attending daily scrum meeting to discuss about the task.

Performing Sanity, Acceptance, Integration, and Regression Testing

Validation the Ingersoll Rand products on daily build using system and display config.

Developing Test case for all integrated HVAC components as per requirements.

Preparing and Updating Test Matrix, Test Scenarios sheet as per releases.

Test Execution and Bug reporting for Daily/ER and CR builds.

Updating Test Cases based on changes for each release.

Issues/Story Tracking, Logging Bug in Bugzilla, and Bug verification.

Analyzing Test Results, Test Logs and IPC3 & CLii logs for debugging.

Documentation of test process and test manual/report preparation.

Test Engineer Maruti Computers PVT LTD

Client: MCL Systems

Duration: November 2013 to December 2015

Project: Poise Payroll

Testing Type: Web Application Testing

Tools: Bugzilla

Description:

Poise Payroll empowers human resources department in payroll management and HR functionalities of the organization. A web-based software with workflow, and Indian payroll management features. It is a comprehensive solution for small, medium, and large-scale businesses, providing information on demand to your employees offering highest level of employee satisfaction.

Payroll calculation

Reimbursable, tax deferred, partial, and full tax-deductible allowances

Leave Management

Loan Management

Retirement Accounts and Savings Accounts such as PF/GPF, Insurance and any others.

Personnel Information System

Workflow and Process Management that tracks every HR task to completion.

Employee Web site to access information at any time.

Flexible and adaptable to your organization policies and procedure.

Responsibilities:

Worked in Design, development and executing Test Cases.

Extensive preparation of Test Cases and Test Reports.

Executing Functional Testing, GUI Testing, Regression Testing.

Performing in Manual Testing to validate the Functionality of the product.

Coordinating the Testing activities with development team.

Bugzilla tool used as a Bug tracking tool and for Management tool.

Waterfall Method is used for this project.



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