Margaret M. Vogel

720-***-****

adxqq5@r.postjobfree.com

Summary Statement

Motivated professional with extensive experience in customer service and sales. Self-starter with demonstrated leadership qualities, highly competent in performing multiple tasks while anticipating and meeting both customer and management needs.

PROFESSIONAL SKILLS

Adaptability

Interpersonal communication

Sales oriented

Experience with Office Suite, cell phones and internet access

Conflict resolution

Detail oriented

ACCOMPLISHMENTS

Received consistently high marks on customer service surveys while at Connextions

Received Safe Driver Award from City of Englewood

Supervised 22+ volunteers on the City of Englewood Bookmobile

Achieved top salesman in rental insurance consistently over several years at Budget Rent a Car

PROFESSIONAL EXPERIENCE

Licensed Insurance Agent 05/2016-present

Assist Medicare and Affordable Care Act customers in enrolling in Medicare, Life and Health plans and helped them choose the appropriate plan based on their personal situation and needs. Position requires patience and understanding, as well as, the ability to explain complex medical plans in common terms so customers can understand their options.

Able to gain customer’s trust in expertise and make them more comfortable and secure in their decision, helping this segment of the population with their insurance needs.

Maintained excellent quality standards in highly regulated field of insurance.

This position is mostly seasonal and based on yearly open enrollment period for insurance-eligible individuals

Independent Contractor/Sales/Field Rep. 12/2012-07/2016

Cooper Heating and Air Conditioning, Broomfield CO, Calico Staffing, San Diego, CA, Flair Events, Tualatin, OR

Part time independent contractor working in various Costco stores in the Denver metro area

Engaged members in conversation about heating/air conditioning systems, men’s and women’s apparel, women’s jewelry and fine linens.

Provided details about the quality, value, guarantees of each product

Set up appointments on a commission basis for in-home estimates

Provided details on the quality and value of the merchandise, and assisted member in selection, received commission on all jewelry sales

Performed inventories, reordered and stocked merchandise

King Soopers, 06/2014-10/2014

Cashier

Connextions, 09/2013-04/2014

Customer Service Agent

Assisted clients with Medicare Part D prescription drug plans and benefits

Utilized conflict resolution models when assisting upset clients

Researched issues and provided answers in accordance with the law

Used online websites to determine prior drug authorizations and tier and formulary exceptions

Completed and submitted preauthorization requests for non-formulary and specialty drugs on patient’s behalf

Exempla Hospital, 09/2005-02/2011

Administrative Assistant

Performed sleep studies and electroencephalograms in the Sleep Center

Used effective communication skills to answer patient questions and used a calm, compassionate manner to put patient at ease

Scheduled patients and verified patient demographics and insurance information

Completed and submitted preauthorization requests for sleep studies to the patient’s insurance company via fax

Communicated directly with physicians, nurses, other administrative staff, and insurance carriers to coordinate patient care

Used Microsoft to track patient census information and data for staffing purposes and electronic medical records systems for reporting study results

Handled phone calls, faxes, and walk-in inquiries

University Colorado Hospital, 01/2005-11/2005

Electroneurodiagnostic Technologist

Performed electroencephalograms in Epilepsy Monitoring Unit

Used effective communication skills to answer patient questions and used a calm, compassionate manner to put patient at ease

Observed patient to provide important data to the physician to increase diagnostic usefulness of study results

LICENSURE/EDUCATION/TRAINING

Life, Accident and Health, Resident Producer License, State of Colorado

Associate of Applied Science, Community College of Denver

Certified Nursing Aide, State of Colorado

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