Support Representative Data Analyst
Resume:
YULANDA CROWDER
Professional Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Work History
Spectraforce Technologies - Pharmacy Data Analyst
Raleigh, NC
09/2021 - 12/2022
Processed prescription medicines for patients
Into the system verified benefits and updated medical insurance for payments
Outbound calls to medical providers insurance verified benefits
Researched and resolved issues regarding integrity of data flow into databases.
MCI- Customer Service, Tech Support Representative
Atlanta, Ga
01/20 - 10/2020
Assist customers with billing or video technical repair inquiries
Review, analyze and respond to customers' billing inquiries
Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service held various positions with the company.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
ADDITIONAL Work History
First Data Merchant Services - Help Desk Representative/POS
Marietta, GA
Blue Cross Blue Shield of Georgia - Customer Care Associate II
Atlanta, GA
*******.*******@*****.***
Atlanta, GA 30297
Skills
Salesforce
Excellent Problem-solver
Python
Enterprise application integration
Data validation
Use Cases
Process Mapping
Data Analysis
Jira
Zendesk
Education
08/2022
Generations USA
Washington
IT Fundamentals Certificate
Certifications
Certificate Google IT Fundamentals Certificate Google AWS/DevOps Google Data Analyst Scrum Manager Certification Foundations of Project Manager Certification
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