Support Representative Data Entry

Brenda Janes

Des Moines, IA ***** 573-***-****

******.*****@***.***

Summary of qualifications

• Manage risk by following all policies and procedures

• Navigate multiple computer systems

• Attention to detail and accuracy skills

• Ability to quickly learn business operations and processes

• Proficient 10-key skills

• Proficient typing skills

• Ability to receive direction from supervisor and escalate questions and issues

• Ability to achieve high production and quality standards

• 25 + years in reception/front desk positions performing routine clerical tasks including:

Scanning Holter Monitor tapes

Working with Iowa Heart Center Cardiologists recording and transcribing findings on Holter Monitor reports

Scheduling reps for pacemaker implants

Ordering products

Inventory

Bill pay

Payroll

Copy & Fax

Answering phones and directing calls to other departments

Working with highly sensitive information

Employment Experience

Wells Fargo

Global Treasury Management/Commercial Banking, Des Moines, IA 2022-2023

Business Relationship Support Representative

• High volume of inbound calls providing support and resources to customers by resolving moderate to complex inquiries or issues regarding financial products and services via phone, email, chat, video chat. Wells Fargo Home Mortgage, Card Services, Des Moines, IA Electronic Indexing

2016-2022 Operations Processor 2

• Data entry -meeting and exceeding goals consistently, promoted to Subject Matter Expert training team members, new hires, and contingency group on all procedures to correctly index documents so they are filtered to the correct departments.

• Prepped and scanned incoming mail.

Wells Fargo Home Mortgage, Des Moines, IA

Electronic Indexing

2009-2016 Operations Processor 1

• Performed electronic indexing on several lines of business

• Consistently met and exceeded goals set for each line of business. Education

Lincoln High School, Des Moines, IA

High School Diploma

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