Administrative Assistant Customer Service

Jyoti Puthran

US Citizen

Phone: 469-***-****

Email: ********@*******.***

SUMMARY:

Administrative Assistant with 4+ years of preparing flawless presentation, assembling facility report and maintaining the utmost confidentiality.

Over 4 years of experience in Administration/ Public Relations/Customer Service oriented roles.

Learned organizational processes, policies and procedures with minimal ramp-up time.

Adapted to diverse work styles and consistently provided friendly, personable service.

Proficiency in computer use and computerizing corporate processes for better efficiency and productivity.

A highly motivated and hardworking individual with strong organizational skills.

A self-starter with excellent Communication, Interpersonal, and Analytical skills, meet deadlines, quickly build rapport and a team player.

Ability to motivate and act on own initiative.

Able to handle unreasonable expectations.

Being patient with demanding customers, well presented, polite, tactful and friendly.

EDUCATION:

Bachelor in Accounting & Finance (Commerce), University of Mumbai, India

Diploma in Computer Programming, NIIT

TECHNICAL SKILLS:

·Software: Windows NT/2000/XP/7

·Applications: MS Word, Excel, Powerpoint, Outlook

PROFESSIONAL EXPERIENCE:

Non-Profit Organization (Dallas Area) 2011 - Present

Coordinator (Volunteer)

Assisted in planning and executing tailor made events for individuals and students.

Involved in ensuring the availability of all material and man power is available for any events in progress.

Assisted in marketing campaigns and represented the Institution on the telephone and at events.

Met, greeted, directed guests, Set-up table, linen and decorations.

Timely collected, maintained and delivered event and equipment materials.

Entered event information through scheduling database that greatly enhanced efficiency.

Help maintain paper records, organize and participate in events.

Select and serve as primary point for any inquires and information about the courses offered.

Assisted team of volunteers and event contributors including performers, photographers, caterers, and transportation services

Involved in effective social networking, radio, and print ad campaigns to promote events

Pinnacle Group, Dallas, TX 2015 - 2018

Administrative Assistant

Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Schedule and coordinate meetings, appointments and travel arrangements for Executive Team, Sales Team, Clients and Consultants.

Trained other administrative assistants and interns during company expansion to ensure attention to details and adherence to company policy.

Developed new filing and organizational practices, saving the company lot of money in contracted labor expenses.

Maintain utmost discretion when dealing with sensitive topics.

Utilized communication and administration skills to sustain positive relations with Vendors.

Responsible for the arrangement of all travel, scheduling meetings, and handling personal and business-related errands and tasks.

Managed travel and expense reports for department team members.

Typed documents such as correspondence, drafts, memos and emails and prepared reports for management.

Opened, sorted, and distributed incoming messages and correspondence.

Purchased and maintained office supply inventories and being careful to adhere budgeting practices.

Greeted Visitors at the reception and determined whom and when they could speak with specific individuals.

Endured all files were updated, maintained and organized effectively.

Pinnacle Group, Dallas Tx Jan 2022 – Nov 2022

Deal Lead (AT&T)

Responsibilities:

·Import and Export the CSV formatted data into DOMS billing application.

·Collected and recorded complete and accurate customer data in accordance with contracts.

·Submitted and recorded internal tracking data.

·Validated, approved and recorded vendor invoices in accordance with contracts.

·Attentive to detail in the execution of the assigned tasks.

·Validated and triggered bill processing for invoice generations in accordance with contracts.

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