Service Rep Data Entry
Resume:
Shondrika Wardlow
Antioch, TN *****
*********.********@*****.***
Shondrika is a customer service expert with over 5 years of experience. In her years working in customer service, she has acquired the following skills including but not limited to:
• Excellent written and verbal communication 8/10
• Employee relations
• MS Office
• Data entry (3 years)
• Medical documentation/reporting
Work Experience
Customer Service Rep (Contract temp )
ADS Security, LLC - Nashville, TN
January 2023 to March 2023
Data entry
• Taking inbound calls and outbound calls Sending emails
• Taking customers payment
• Transfer calls to customers local office
Customer Service Representative (CSR)(Contract temp) LEE COMPANY - Franklin, TN
May 2022 to December 2022
Taking inbound and outbound calls
Scheduled customers appointments
Email customers
Fixing customers accounts
Help customers with their concerns
Traveling CNA
HCA Healthcare - Nashville, TN
July 2021 to September 2022
Greet patients
Covid Testing
Check vitals
Assist with bathing and grooming
Care for mental patients in psych ward
Customer Service Rep (Contract temp )
Automated Health Systems - Nashville, TN
August 2021 to February 2022
• Work with multiple computer systems
• Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries assistance to all applicants and members who contact the Service Center to apply and rectify for the TennCare Programs
Certified Nursing Assistant
Administer Medication - St. Thomas West
December 2020 to February 2021
Provide assistance with admission, discharges, and transfers Maintain and update assigned documentation
Take vital signs
Ensure patients well being and safety in all performed task Assist with bathing and grooming
Personal Care Assistant
Home Healthcare Inc
September 2020 to December 2020
Provide patient with daily care such as bathing, grooming, meals, and daily activities Assist patients with walkers and wheelchairs
Administered medication
Maintained neat and clean appearance of patients home/living area Personal Care Assistant
Senior Helpers
January 2020 to December 2020
Provide daily care/Sanitation
Assist with daily activities such as appointments and groceries Prepare meals
Assistant Manger
Cricket
May 2019 to January 2020
Customer service support
Sales Representative
Technical support
Setup devices, assist with bill payments
Manager
Metro Pcs
June 2015 to May 2019
Inventory and stock Trained New employees.
Delivered excellent customer service Scheduling, bank deposits. Education
High School diploma
Glencliff High School - Nashville, TN
May 2014
Skills
• Excellent written and verbal communication
• Empathetic and compassionate
• Measure and record vital signs
• Highly skilled in cleaning and exposing waste
• Computer skills
• Caregiving and Senior care
• CPR Certified
• Alzheimer's Care
• Medication Administration
• Meal Preparation
• Hospital Experience
• Home Care
• Dementia Care
• Patient Care
• Food Preparation
• Laundry
• Hospice Care
• Memory Care
• Personal Assistant Experience
• Technical Support
• Customer service (5 years)
• Employee relations
• Microsoft Office (8 years)
• Data entry (3 years)
• Office assistant
Certifications and Licenses
First Aid Certification
CNA
CPR Certification
AED Certification
Additional Information
Office assistant
Contact this candidate