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Customer Support Security Associate

Location:
Dubai, United Arab Emirates
Posted:
June 16, 2023

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Resume:

LARISH LAILA RASHEED

NETWORK ENGINEER-IT OPERATIONS

PROFILE

More than 10 years’ Experience in IT

Systems and Networks

Proven IT Professional experience in

Installing, Configuring and Supporting

IT Networking and System devices.

Successful in meeting new technical

challenges and finding solutions to

meet the needs of the customers in

time.

CONTACT

PHONE:

009**-*********

WEBSITE:

adxqfv@r.postjobfree.com

EMAIL:

adxqfv@r.postjobfree.com

VISA STATUS: Employment Visa

UAE DRIVING LIC: YES

NATIONALITY : INDIAN

LOCATION : Dubai, UAE

DOB: 07/05/1990

AVAILABILITY: 30 Days

LANGUAGES:

Malayalam, English

Hindi, Tamil

EDUCATION

MBA in Information Technology

2018 - 2020

from Jaipur National University (Distance)

B Tech in Information Technology

2008 - 2012

from Marian Engineering College Trivandrum

Under Kerala University, Kerala, India.

SUMMARY

Project coordination and support

Vendor management

Data center management.

Customer support management

Designing, implementing and supporting solutions for the customers Designing and implementing LANs, WANs solutions for the customers Experience in troubleshooting and support customers via online

/offline/voice modes.

Installation and configuration of Windows Servers (2003, 2008, and 2012, 2016, etc.)

VMware Esxi7.0 Installation and configuration

Windows server implementation and support

Experience in Active directory, DHCP, DNS, WSUS and GROUP POLICY BACKUP, Migration, clustering, file server, Print server, WDS AD synchronization with Azure DB, AD connect etc

Excellent knowledge & Experience in group policies, Login Scripts and troubleshooting & implementation

Performs setup and management of patching of Windows Servers Experience in handling customers in various sectors like Defense, Accounting, Hospitality, Retails, Automobiles and Banking etc. Design, implementation, and maintenance of Microsoft Windows Network Systems.

Experience in Microsoft office 365 exchange web Administration. Experience in Zoho mails Administration.

Manageable Knowledge in Virtualization technologies like VMware and Hyper-V, Azure and AWS

Familiar with installation and troubleshooting of HP and Dell servers. Knowledge and experience in configuring different RAID Technology Maintain SLAs and provide better support to the customers. Familiar with installation and troubleshooting of HP and Dell servers. Familiar with installation and troubleshooting of HP and Dell servers. EXPERIENCES

Al FUTTAIM GROUP

[Al Futtaim Technology LLC]

Dubai, UAE

https://www.alfuttaim.com/

Network Engineer-IT Operations

2021-PRESENT

Al FATTAN GROUP

[Siham Al Khaleej Technology LLC]

Abudhabi,UAE

http://www.sakt.com/

IT Administrator

2017-2020

Experience in Active directory, DHCP, DNS, WSUS and GROUP POLICY BACKUP, Migration, clustering, file server, Print server, WDS Project coordination and support

Handling customers in various sectors like hospitality, Retails, Automobiles, Medical,

Banking etc.

Maintain SLAs and provide better support to the customers. Vendor management

Data center management.

Customer support management

Experience in Alcatel Omni PCX Enterprise server configuration and installation Backup and restore of call server

voice lines patching knowledge

Configuration of IP, soft, Digital and analog phones Configuration and installation of Aruba, Alcatel, Cisco network switches Configuration and installation of Aruba, Alcatel & Unifi access points. Configuration and installation of Cisco controllers Configuration of Pep Link Load balancer.

Experience in Wireshark, Nmap, Zen map GUI etc.

Supporting and maintaining the Avaya IP office server. Office 365 and Zoho administration and support.

Office 365 SharePoint administration and support.

Maintain and supporting Unifi controller, switches & videos Designing, implementing and supporting solutions for the customers Designing and implementing LANs, WANs solutions for the customers Experience in troubleshooting and support customers via online /offline/voice modes.

Designing, implementing and supporting WAN link aggregation and load balancing solutions

Palo Alto and Fortinet Firewalls installation and configuration VMware Esxi7.0 Installation and configuration

Windows server implementation and support

AD synchronization with Azure DB, AD connect etc.

AWS management and support

Installation and configuration of Windows Server machine (2003, 2008, and 2012, 2016, etc.). Installation and configuration of Windows Server Active Directory.

Network Administration &Investigating, diagnosing, and resolve all network problems.

Coordinate with ISP vendors upon new connections/ problems. Involving in the procurement process in IT products. Managing and supporting requirements and issues from different site offices. Configuration of VPN, LAN,

DHCP and DNS.

Installation and configuration of Network Printers. Installation, Deployment, and maintenance of wireless access points and wireless networks. Installation

Configuration of the Client Operating System.

Installation of Office software and Symantec End protection antivirus administration software.

Installation and configuration of company mail account through Outlook and Mozilla Thunderbird.

Restrict system/User accounts based on the.

Asset management.

Vendor management.

LAN /WAN Administration.

VLAN creation & port management.

Installing and configure Symantec Backup EXEC15.

Configure and troubleshoot Cisco network devices.

Configure and troubleshoot Ubiquity Unifi devices. AL- SHAFAR GROUP

[Al-Shafar National Contracting LLC]

Dubai, UAE

http://www.asnc.ae/

IT Administrator

2016 -2017

KANOO GROUP

[Gemini Software Solutions Pvt. Ltd]

Kerala, India

http://www.geminisoftware.com/

Network Engineer

2015-2016

Troubleshooting Desktop and Laptop Hardware.

Website content management (Joomla platform).

Supporting and maintaining the Avaya IP office server. Office 365 administration and support.

Office 365 SharePoint administration and support.

Maintain and supporting Unifi controller, switches, cameras, and Wi-Fi Access points.

CCTV installation and administration.

Administration of Access control /attendance machine solution. Troubleshoot network/systems issues and outages

Ensure security through access controls and firewalls Upgrade systems with new releases and models

Provide user support as and when needed through different channels. License tracking and renewal summary analysis.

Data center management.

Installation and configuration of Windows Server machine (2003, 2008, and 2012).

Installation and configuration of Windows Server Active Directory. Network Administration & Monitoring.

Investigating, diagnosing, and resolve all network problems. Coordinate with ISP vendors upon new connections/ problems. Involving in the procurement process in IT products. Managing and supporting requirements and issues from different site offices. Configuration of VPN, LAN, DHCP, and DNS.

Installation and configuration of Network Printer

Installation, Deployment, and maintenance of wireless access points and wireless networks.

Installation and configuration of the Client Operating System. Installation of Office software and Symantec End protection antivirus administration software.

Installation and configuration of company mail account through Outlook and Mozilla Thunderbird.

Restrict system/User accounts based on the departments Asset management.

Vendor management.

LAN /WAN Administration

VLAN creation & port management

Installing and configure Symantec Backup EXEC 15.

Configure and troubleshoot Cisco network devices.

Troubleshooting Desktop and Laptop Hardware

Website content management (Joomla platform).

Supporting and maintaining the Avaya IP office server. Office 365 administration and support

Configuring, maintaining & securing cisco devices

Possess a keen interest in the areas of administering and Security of Systems and Network

Resources, Network troubleshooting in TCP/IP networks Monitor System Performance for newly built servers and tune systems for optimal production

Perform system hardware and software inventories of production servers Maintained and

document all incoming tickets and resolve within SLA L1 Netapp Storage Support Asset management.

Vendor management.

LAN /WAN Administration

VLAN creation & port management

Configure and troubleshoot Cisco network devices.

Fortinet UTM Firewall Implementation and support

Experience on Hyper-V administration

Worked on Anti-virus tools: Trend Micro Office scan 11 RP GROUP

[RP Tec soft International Pvt. Ltd]

Kerala, India

http://www.rptechsoft.com/

Infrastructure Associate

2013-2015

Bismi Constructions

Kerala, India

Network Support Engineer

2012-2013

Installation and configuration of Windows Servers and workstations Installation and configuration of Windows Server Active Directory. Network Administration & Monitoring.

Investigating, diagnosing, and resolve all network problems. Administering a Fortinet Firewall and to make necessary configuration changes in the Firewall according to organization requirement. Coordinate with ISP vendors upon Connection problems. Configuration of VPN, LAN, DHCP, and DNS.

Installation and configuration of Network Printer

Installation, configuration, and administration of Subversion sever. Take a periodic backup of servers using Windows Backup. Configure, monitor windows updates, and other software updates. Asset management and vendor management.

Configured and administered office software’s and Internet tools Installed and configured IP Messenger for communication and file transfer inside LAN.

Troubleshooting Desktop and Laptop Hardware

Maintain an inventory of all network devices and licenses. Draft and maintain LAN/WAN documentation and processes. Installation of SAP GUI software

Administering of Layer3 and Layer2 switches in the network. Installation, Deployment, and maintenance of wireless access points and wireless networks.

Installation and configuration of the Client Operating System Installation of Office software and Symantec End protection antivirus administration software.

Installation and configuration of company mail account through Outlook and Mozilla Thunderbird.

Install and configure developer workstations with MSSQL, visual studio, etc. Coordinate with developers in installing and deploying software to production systems.

Configuring, maintaining & office IT infrastructure. Implementation and support of site offices across India. Configuring and maintaining Cisco network devices

Windows server 2008 administration Desktop support for end users. Configure and manage email client software

Office 365 Web Administration support

MS Office Installation, configuration, and support. Certifications

Microsoft MCITP Certified (Certification Number: E043-1329) Microsoft Certified: Azure Security Engineer Associate. (I285-9414) Microsoft Certified: Azure Administrator Associate. (I416- 0622) ITIL® Foundation Certificate in IT Service Management

(Certification Number: GR750420596LR)

Cisco Certified Network Associate (CSCO ID: CSCO12180915) Fortinet NSE 1 Network security Associate

(Certification Number:6ZnutNzOXB)

Fortinet NSE 2 Network security Associate (Certification Number: 85i0d2Hse5) Palo alto Fundamentals of Network Security

(ISC) Certified in Cybersecurity-CC (Certification Number: 958896) EPP - With Secure Elements Endpoint Protection

PCNSE - Palo Alto Networks Certified Network Security Engineer

(PANW00094221)

SecOps CNSP Certified Network Security Practitioner(7158170) ITTF-Ransomware-Uncovered-Specialist(60a78309c0b5a909df493a41)



Contact this candidate