Service Representative Support
Resume:
Anthony Fontanilla
**** *. ********* ******* **., Bgy. 355,, Sta Cruz Manila, 1003 (PH)
***************@*****.***
PROFESSIONAL SUMMARY
Adaptable, open-minded, and creative. With more than 5 years experience in providing good customer service. A licensed teacher by profession and an expert with technology and devices. Detail-oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.
EMPLOYMENT HISTORY
Customer Service Representative, TATA Consultancy Services. BGC Taguig City, Philippines
Aug. 2018 – Dec. 2019
Provide Customer Service in processing insurance. Updating customer profile, and activating insurance coverage
Listen to customer requests, referring to insurance and to answer questions about insurance coverage.
Promote company products, services, and savings plans when appropriate.
Keep records of calls placed and received.
Update directory information.
Technical Support Representative, Convergys Philippines. San Lazaro Manila, Philippines
Nov. 2015 – Jun. 2018
Provide Technical Support and troubleshooting with customer having an issue with their phone, cable, and internet. Provide Billing information and updating, upgrading customer internet and cable plan.
Provide Technical assistance in terms of phone issue, internet connectivity, troubleshooting on their gadget / devices.
Suggest and check alternatives for internet plan and cable plan.
Offer special assistance to persons having an issue with their devices and provide assistance during outage.
Update customer information.
Customer Service Representative, IQOR Philippines. Clarkfield Pampanga, Philippines
Jul. 2015 – Oct. 2015
Provide customer service in terms of online processing of Orders. Provide delivery updates, and give walk-through on how to process order online.
Process online orders and activate customer account.
Check status of order, deliveries, and location.
Suggest products, promos and discounts.
EDUCATION
University of Santo Tomas, España, Manila, Philippines
Bachelor of Science, Education major in Technology and Livelihood Education, Mar. 1997
SKILLS
Customer Service
Expert
Research and Development
Expert
Computer Technology
Expert
Contact this candidate