Glenda Baker

**** ********* **. *******, ** ***** 865-***-**** adxqe7@r.postjobfree.com

Objective

Sales professional looking for an opportunity to apply my years of experience in customer service, office administration, and sales to support organizational growth and success. Knowledge/Skills

Proven skills in strategic planning, marketing, and customer service

Meticulous attention to detail

Adept at observing, analyzing, drawing conclusions, following guidelines, and working independently

Ability to multi-task and demonstrate on the spot decision making

Creates opportunities where others see challenges

Efficient in Microsoft word applications

Experience

Nov. 2020 – Present Beaver Toyota

Internet Sales Consultant

Manage internet sales leads

Create and execute comprehensive marketing to book sales appointments

Issues management for existing customers

Develop, revise, and complete sales orders virtually and in-person

Provide customer service for clients and colleagues Feb. 2009 – Jan. 2010 Zip Realty

Realtor

Dec. 2006 – Dec. 2007 Golden Nugget Hotel and Casino Casino Host

Responsible for Player Development

Booked VIP customer reservations (hotel, limo, dinner, airplane, and entertainment)

Made “comp” decisions

Marketed new and former customers

Built and sustained relationships with clientele and VIP players June 2005 – Nov. 2006 Breitling Ventures

Executive Assistant to Thomas Breitling and Timothy Poster (former owners of Travelscape.com (now Expedia) and Golden Nugget Hotel and Casino)

Office manager/human resources and special events coordinator

Travel coordinator (booked private jets/limos, hotel accommodations for casino owners and VIP clientele, develop itineraries, etc.)

Facilitated communication with all business clientele

Manager for Insomnia Entertainment Company

April 2004 - June 2005 Golden Nugget Hotel and Casino Executive Assistant to the Senior Vice President of Casino Marketing Executive Assistant to the Director of Casino Marketing Executive Assistant to the Director of Player Development

Managed 15 outside junket (external marketing) representatives

Marketed new and former customers via promotional emails and “cold calls”

Oversaw high-limit credits and markers for VIP players

MRS/SMS system (Reservations, limos, and show requests)

Developed commission reports for outside casino representatives Nov. 2003 – March 2004 Mandalay Bay Resort and Casino Assistant to the Director of VIP Services

Facilitated casino executive orders and requests

Booked executive travel and reservations via CMS/LMS systems

Part time assistant to VP of Casino Marketing

Supply manager for the Penthouse Lounge and VIP services

Interviewer for new hires

Monthly coding, Win/Loss Statements, Casino reservation blocks

Payroll for VIP Service Staff

Billbacks and show reservations

Sept. 2002 – Aug. 2003 The Bisch Group (Foundation Room - House of Blues in Las Vegas) Hostess/Security

Supervision and control of entry to the Foundation Room in the Mandalay Bay Casino

Assisted with reservation booking for VIP clientele

Maintained general security compliance in accordance with Nevada alcohol and gaming laws 1997- 2001 Norman James Corporation

Administrative Assistant/Sales Representative

Customer service representative

Internet sales and marketing for premium sports memorabilia

Tradeshow coordinator

Arranged celebrity appearances and autograph signings Education

1997 Sheridan College Major: Health and Nutrition

1993-1996 Pellissippi State Technical College Major: Office Systems Technology References Upon Request

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