Manisha Yadav

Contact: 667-***-**** Email: adxqdx@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/manishayadav1995/ Work Experience

Performance-driven, detail-oriented versatile professional with over 5 years of extensive experience in I.T (Banking & Financial Services domain) as a nCino-Salesforce Developer with implementations in both Salesforce Classic and Lightning. Currently working for Tri counties Bank following agile framework in daily activities possessing good knowledge being an Administrator, Developer and Consultant. Have strong written and verbal communication skills. Worked with experienced professionals, showed correct attitude and commitment towards project goals. Salesforce/nCino Developer (Tri Counties Bank: 05/2022 – Present) Maximize use of the bank’s Salesforce/nCino environment.

• Coordinate with stakeholders to ensure effective use of the cloud system to improve the loan origination process, following gold standards.

• Refine product backlog, build acceptance criteria, create user stories, document and maintain business processes.

• Process optimization by carrying out Lean Sigma Six projects, maintain job aids, training material and improve knowledge base.

• Resolve Service desk tickets for nCino/Salesforce environment to maintain processes, debug production errors and optimize existing configurations.

• Work on User Management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, Flows, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, Docman, Memo, Exposure, Spreads etc. Salesforce Admin/Developer (Dept. of IT, UMBC: 10/2021 – 12/2022) Enhance and provide Production Support.

• Managing ticket-system & troubleshooting back-end errors with Flows and data following best practices.

• Worked on automation processes central to Business promoting org stability/scalability, improving user’s daily experience and planned work with 30% efficiency.

• Prepared Reports & Dashboards, central to business processes.

• Worked on Workflows, Approval Processes, Validation Rules, Page Layouts, Process Builder, Profiles, Roles, Lightning App Builder, Apex Classes, Triggers, etc.

• Manage Confluence documents and batch jobs to increase system efficiency and data cleanliness.

• Work on form-assembly, Blackthorn and Calendly integrations for student registrations via Salesforce. Salesforce/nCino Developer (Infosys Limited: 09/2020 – 08/2021) Implement Loan Origination System (LOS) for Term Loans as part of first MVP as Subject Matter Expert

• Delivered Salesforce CRM into the ecosystem integrating nCino, and achieved 95% no-code configured product that utilized Out of the Box (OOTB) solution.

• Feature implementation based on business requirements, documenting use cases, project management and analysis, user acceptance testing, change management etc.

• Designed and implemented Security Framework to facilitate smooth and efficient improvement strategies.

• Worked with Sales Team for Pre-sales User Story estimation to win three RFP’s.

• Designed and implemented a new team onboarding/training Program, reducing training time from 4 weeks to 2. Salesforce Development Analyst (Accenture: 11/2017 – 08/2020) Loan Origination System (LOS) implementation.

• Upskilled in nCino and configured UI elements, routes/screens, Credit Memo, Product Catalog, Document Manager, Forms Manager, Exposure, Approval Processes, etc.

• Worked with Product Owner, Scrum Master and Solution Architect for User Story documentation & Confluence management on Jira.

• Helped DevOps team with scripts to create data for setting up CI/CD pipeline and guided junior Test Engineers with Test Data Preparation and testing.

• Create and maintain Requirement Traceability Matrix and support business needs with technical/functional process documentation.

• Managed case queue to provide support, perform system testing of new functionality and bug fixes.

• Prepared Reports & Dashboards, in Salesforce & Tableau central to business processes.

• Worked on Workflows, Approval Processes, Validation Rules, Page Layouts, Process Builder, Profiles, Roles, Apex Classes and Triggers, Visualforce, Aura Lightning Components etc.

• Inculcated and followed all basic Salesforce Best practices facilitating code quality maintenance in the Project utilizing Nova-Suite (internal tool).

Education

Degree University Month and Year GPA

M.S. in Information Systems UMBC May 2023 3.9

Bachelor of Computer Engineering University of Pune, India July 2017 3.28 Certifications

Salesforce Certified Administrator

Salesforce Certified Business Analyst

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer 1

101- Basics of nCino

201- Commercial Banking Functional

301- Commercial Banking Configurational

Skills Summary

Database: SOQL/SQL

Apex, Triggers

Data Deployment/Migration

Agile/Scrum Methodology

Data Loader, Workbench

Salesforce AppExchange

Sales Cloud

Service Cloud

Data Reporting

Strong in Research & Analysis

Banking & Finance Service

Process Improvement

Object oriented programming

Software Development Life Cycle

JIRA, Confluence, Agile Accelerator

Word, Excel, PowerPoint, Google Doc

Awards & Honors

Accenture Celebrates Excellence (ACE) Award

Star Performer of the Year

Certificate of "Good Work"

Recognized as "Cool Collaborator"

Star Rookie of the quarter.

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