ISIAH DUMAS

San Diego, California, ***** adxqcz@r.postjobfree.com 858-***-**** LinkedIn

Background Investigator

Forward-thinking and results-focused Background Investigator with complete understanding of principles, techniques, and procedures of background investigations. Skillful collecting, compiling and analyzing facts and resolveing complex cases. Possess a commitment to strong values, integrity and discipline with wide-ranging professional experience and education in criminology and corrections.

Core Capabilities

Familiarity with background database systems review records Conducts interviews Verifies reported employment history court records public records address histories credit histories and tax information social media footprints

Professional Experience

Home Depot, San Diego, CA Feburary 2019 – Present

Sr. Asset Protection Supervisor

Responsibilitys include, teaching, coaching, training, and directing hourly AP associates within an assigned district to ensure the effective execution of core AP initiatives with a focus on developing and executing theft/fraud mitigation strategies. Provides primary supervison for 18 Asset Protection Specialists. Support safety and environmental program compliance Identifies and solves hardware, software, networking, and connectivity problems. Lead Investigations of fraud and theft for 11 locations. Leads in investigations into any criminal activities that occur within the company.

American Federation of Government Employee, San Diego, CA July 2015 – Dec 2019

Union Business Agent

Responsible for making sure that locals are self-sufficient and operating effectively, as required by law, the AFGE National Constitution, and AFGE policies for the purpose in assisting assigned Locals. Engaged in collective bargaining on behalf of union members, organizing union event and ralliesServed as the escalation point for critical and chronic technical issues. Negotiate Contracts with Management. Represent employee grievances to supervisors, attending disciplinary or investigative conferences between supervisor and employees. Advise employees on the day-to-day issues of employment or interaction with their supervisors

Affinity Development Group, San Diego, CA November 2012 – May 2015

Call Center Lead

Worked on Monitor and submit appropriate forms to advocates to recognize their efforts and help correct areas warranting improvement. Coach member advocates where needed to ensure overall performance achievements and instill the importance of providing a positive experience for every member. Provide quality monitoring to ensure member advocates meet expectations. Handling escalated calls providing resolution to the customer. Create and monitor daily reports.

CoreCivic, San Diego, CA October 2002 – November 2011

Senior Correction Officer

Supervisor of receiving and discharging in a correctional setting of Federal detainee and inmate. Verify and maintain accountability process of detainees and inmates. Track the movement of detainees and inmates within and out of the facility. Maintain positive control of detainees and inmates during receiving and discharge process. Control and secure the valuables and money of detainees and inmates.

Military Service

United States Navy, San Diego, CA December 1985 – November 2010

Supervisor (E-7) Chief Petty Officer

Quality Assurance Specialist supervising 56 guard and 2 Iraqi interpreters. Mentoring and monitoring subordinate’s development plan. Project manager of operations in the work center and compound. Recall for Operation Iraq Freedom (OIF) for detainee operation. Responsible for custody and control of all Detainees

Education

Bachelors Science in Criminal Administration with a Minor in Business Administration

National University, San Diego, CA, · 2023

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