Aracelie Guerrero

General information

adxqcg@r.postjobfree.com

El Paso Texas 79938

915-***-****

SUMMARY

Flexible hard worker ready to learn and contribute to team success. Dedicated employee is known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. Cheerful with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. EXPERIENCE

Club Demo Services

Mar 2015 to Oct 2019

● Answered and requested and concerns friendly knowledgeable services.

● Improve overall customer purchasing experience to promote steady buy.

● Demonstrated product features to align customer's needs. Hinduja Global Solutions

Jan 2020 to Dec 2022

Denta Quest

● Displayed strong telephone etiquette, effectively handling difficult calls.

● Handled client inquiries with exceptional professionalism and enthusiasm.

● Engaged customers and provided high level of service by carefully explaining details about documents.

● Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

● Provided quick turnaround time when customers called with questions.

● Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.

Hinduja Gobal Solutions

Sams Club CSR

May 2020 to Aug 2020

● Investigated and resolved customer complaints regarding delivery issues.

● Providing credit.

Hinduja Gobal Solutions

RCN/ Grande

Jan 2021 to Dec 2021

● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

● Sold various products by explaining unique features and educating customers on proper application.

● Answered incoming telephone calls to provide store products and service information.

● Monitored change order request and validated claim details.

● Retention sales billing and updating promotions. Spectrum

Sales Associate

Jan 2022 to Dec 2022

● Helped customers find specific products, answered questions and offered product advice.

● Engaged customers in friendly professional dialogue to determine needs.

● Answered incoming telephone calls to provide store products and service information.

EDUCATION

High School Diploma

Mountain View High School

May 2004

El Paso TX

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