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Customer Service Database Administrator

Location:
Clearwater, FL, 33755
Posted:
June 17, 2023

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Resume:

Joe Lugo

**** ******* **** ***** *

Clearwater, Florida 33761

727-***-****

adxq95@r.postjobfree.com

Objective: To Create Strategic Partnerships That Impact Organizations, Communities, and Individuals become the Best Version of Themselves

Abilities

Over 25 years of mentorship and serving the community

Excellent written and verbal communication skills

Extremely productive in a high volume, high stress, environment

Fluent in Spanish and Sign Language

Leader/ Published Author/ Speaker

Diversity, Equity and Inclusion Specialist

Training and Teaching

Strategic Leadership and Planning

Supervision and Development

Administration

Entrepreneur

Coaching

Employment History

2016 – Present J^3 Creations, LLC

Founder, CEO

Create and implement customized Diversity and Inclusion awareness strategies, programs, training, workshops and education for all organizations and all market places, as well as, create and implement customizable Leadership Development and Team Building workshops and programs for profit and non-profit organizations. Successfully demonstrate how these programs can positively impact their bottom line, attract customers and top talent to empower and help them to lead their industry. Also provide business consulting and coaching for new and startup businesses.

2021 – Present P3 Creations, Inc.

Founder/ President

Non-profit organization designed to serve the marginalized and underserved of our communities. We help others learn to change their circumstances and change their lives through education, life skills, trade skills, and help with higher and continued education. We also stride to help those in immediate need with our holiday drive programs like our “Thankful Turkey” drive, and our “Holiday Miracles” program.

2021 - Present Hispanic Chamber of Commerce of Pinellas County, FL

Co-Founder/ Vice President

To create the strongest Hispanic and Latino, LatinX business community in the State of Florida through equipping and empowering Hispanic and Latino, LatinX entrepreneurs so that they may thrive in their business and serve as role models for future generations. Creation and implementation of said goals through our five pillars: mentorship, education, networking, serving the community, and having fun.

2000 - 2021 Countryside Christian Center, Clearwater, FL

Associate Pastor

Responsible for leading and overseeing the Spanish Ministry of Countryside. I also support the English speaking ministry with, men’s ministry, pastoral counseling, pastoral care, oversee and lead the Deaf Ministry, teaching, preaching, growth track, ushers and altar ministry, special events, international missions, and team building.

2000 - 2019 Oasis Centro Cristiano/ Countryside en Español, Clearwater, FL

Founding/ Lead Pastor

I served as the founding and lead pastor of Oasis Centro Cristiano. My responsibilities included coordinating and collaborating Spanish church services, preparing sermons and teachings, counseling, motivating, team building, managing church activities, oversaw and guided worship/ music, community activities, managed production, creative media, marketing and overall operations of the Spanish Church.

2005 - 2010 Countryside Christian Center, Clearwater, FL

Associate Pastor/ Missions Director

Coordinate and manage both English and Spanish international mission outreach programs. Responsible for maintaining relationships with supported and non-supported missionaries locally and abroad, coordinating and managing several mission trips per year, identifying viable missions projects and associated funding, and meeting with missions board to ensure we are meeting external and internal missionaries needs and expectations.

Associate Pastor/ IT Director

Responsible for managing and maintaining the church wide network, hardware and software programs, ensuring that all users have operational equipment such as Mac and Windows based computers, internet access, email, programs, and peripherals. Also responsible for customer satisfaction by identifying potential problems and resolving them in a timely manner for all internal and external departments of the church.

Associate Pastor/ Director of Production

Responsible for managing the day to day operations of the production department. This included managing audio visual equipment, 4 fulltime employees, several volunteers, creative department, dramas, concerts, conferences, and most special events. Was responsible for all things production for Sunday services.

2004 - 2005 MarineMax, Clearwater, FL

Database Administrator

Responsible for maintaining databases for Sales, Customer Service, Retail, Accounting, and Maintenance departments. Created tables, report templates and customized reports for all departments using Cognos and Crystal Reports. Also responsible for troubleshooting issues and supporting field reps and internal customers with various database setup, reports requests and issues.

1999 - 2004 Raymond James Financial, Clearwater, FL

IT Customer Service Engineer

Provided internal and external customer service to brokers, internal departments, satellite offices via telephone. Responsible for troubleshooting software, hardware, Internet connections, and first level financial questions. Also performed technical training to individuals and departments, software and hardware installations, and upgrades over the telephone.

Leadership and Community Roles:

Mi Gente, Mi Pueblo, Co-President/Executive Board

Hispanic Outreach Center: Hispanic Leadership Council, Advisory Board

Hispanic Outreach Center: Diversity Council, Co-President

Foundation for Healthy St.Pete, Executive Board of Trustees

WMNF Board (radio station), Board Member

The Green House, Advisory Board

Leadership Tampa Bay, Alumni and Active Member

Education

Florida Metropolitan University, Tampa, FL

Bachelors, Computer Information Science, 2004

Christian Life School of Theology, Columbus, GA

Bachelors in Theology, Pastoral Counseling, 2003

Masters in Theology, Minor in Leadership, 2017

St. Petersburg College, Clearwater, FL

Sign Language Interpretation Program, 2016

Cornell University, Online

Diversity and Inclusion Program, 2018

Empowered Living, Certification

Diversity and Inclusion Program

John Maxwell Leadership

Leadership Certification Program, 2020

LionHeart HR, certification

Diversity and Inclusion Program

*References available upon request



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