Program Specialist Care Coordinator

SARAH HENDRICKS

*** ******** ******, *******, ** 34698 *********@*******.*** 949-***-****

Objective: To find a challenging position in the human services field that will provide a rewarding, yet competitive environment, from which I can gain experience that is mutually advantageous to both my employer and me.

Experience:

Centene Corporation: Program Specialist (Social Work) Tampa, FL 2021-present

Identify special needs members through the completion of assessments, health screens and other resources. Work with community outreach/member advocates to coordinate member care. Educate providers and community resources on program components and available support services. Educate members with special needs to foster compliance with program and positively impact outcomes. Complete caseload calls as appropriate for programs and provide support to other special programs. Develop and modify care plans in conjunction with member, member’s family and managing physician. Development of plan specific literature and education materials in conjunction with medical director and corporate oversight.

Centene Corporation: Long Term Care Coordinator Tampa, FL 2014-2021

Oversees the care for long term support care populations and provides coordination of care services for individuals living in the community or nursing facilities. Ensures a comprehensive assessment of member's care needs and status, interdisciplinary team approach, and education of members. Works closely with internal and external partners to achieve optimal health care outcomes for the member through effective coordination of care activities. Coordination and care management of members on an active caseload based on state mandated ratios according to residential setting, case intensity and acuity. Ensures comprehensive assessments are completed within required time frames and utilizes knowledge and expertise to assess options for care including use of benefits and community resources. Partners effectively with the PCP, Specialist, member, member’s family and integrated care teams (ICT) to develop a Person-Centered Care Plan.

Pinellas County Schools: ESE Teacher Clearwater, FL 2010-2014

Responsible for planning and delivering instruction designed to assist students with disabilities placed in exceptional education programs. Develops appropriate Individual Educational Plans (IEPs) including determining present levels of performance, annual goals, and benchmarks or short-term objectives.

Collects student performance data toward IEP goals. Supervises teacher assistants in providing instruction for students. Regularly reviews and provides updated information for the Student Information System (SIS).

Capistrano Unified School District: Independence Facilitator Irvine, CA 2007-2010

Assists in training, education, and supervision of students with special needs. Monitors student progress while overseeing students during classroom activities. Prepares a variety of instructional materials and aide's students.

Education: American International College - Springfield, MA Bachelor of Science Psychology

Skills: Microsoft Office: PowerPoint, Excel, Word, Word Perfect, Office, Teams, Mac OSX, XP, Certified Florida Educator

Interests: Special Olympics Volunteer, MS Society Captain, Opportunity Nation, Rays of Hope, AWEtistic Angels, American Legion Auxiliary Officer and Volunteer, VFW Volunteer

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