MY PROFESSIONAL RESUME

Patricia A. Foster

**** ******** **.

Dearborn Heights, MI 48125

313-***-**** (mobile)

adxq6m@r.postjobfree.com

My job goals are to work diligently and be a team player. Exhibit all of my professional skills to enhance the position.

Work Experience

Owner of Call Center

As a contractual Agent for LiveOps 3/2016 – Present

Answer inbound calls through web base phone panel system RTC to handle product orders with up-sells, trial membership programs, data enter callers information to transfer calls/and or setup callback for licensed agents. Handle disaster calls which requires interacting with caller to data enter all necessary information on clients portal needed to process a claim. Work multiple plus required systems to navigate through client systems to resolve and/or communicate appropriate resolutions. Responsible for adhering to LiveOps’s contractual agreement for handling calls as an independent provider of teleservices, providing virtual services as a VSR in which I utilized Liveops call center platform either directly or thru a vendor. Perform customer service skills, demonstrate strong communication and interpersonal skills involving basic software and web knowledge, and the ability to pick up new technology quickly work well with others, and be willing to help team members, ability to problem solve High attention to detail reliability – must adhere to committed schedule, and invoice my work in OpenForce. Schedule commits on LiveOps schedule platform.

Detroit Central City, CMH 3/2007 – 3/2017 (retired)

Supportive Housing Program

Program Secretary/Support Staff

Oversee support/secretary staff work flow in Supportive Housing department. Greet and sign in clients /visitors, announcing their arrival. Handle incoming calls for agency performing receptionist skills, schedule client’s appointments using our electronic record system. Prepare outgoing correspondence for managerial staff when instructed. Maintain and upkeep client files (scanning client records in electronic chart and file documents). Responsible for receiving, recording rent payments from SHP clients and prepare monthly tally of rent collected. Prepare monthly for statement of rent calculations to submit to finance department. Work with Michigan State Housing Development Authority in housing qualified applicants. Schedule potential applicants for weekly housing placement sessions. Maintain 3rd floor conference room scheduling. Review, scan all MSHDA applications in agency’s electronic records, and mail for processing. Order office supplies for department, attend and record monthly meeting minutes for SHP department and Environmental Care Committee meeting. Work directly with the program director and coordinator. Systems used ADP, electronic records, and appointment scheduler.

ETS Staffing 7/2005 – 3/3/2007

Secretary

(Permanent Assignment at Detroit City City, CMH)

Perform the same duties as above working directly with the program director before being hired.

Brief Summary of Prior Jobs: 7 plus years of Legal Secretary experience working for various law firms in the metro Detroit areas. Work 8 years as a Unit Secretary for Auto Club of Michigan (AAA), 12 years worked as a Mortgage Signing Agent (witness -notary public) independent contractor- after work, 12 years work as a Tax Preparer for H & R Block evenings.

More details can be provided upon request.