Service Representative Desk Receptionist
Resume:
Christopher Lawson
Stone Mountain, GA 30088
***************@*****.***
SKILLS
Knowledgeable in Microsoft Office
Excellent at providing friendly service and help
Enthusiastic team player experienced in motivating others to accomplish a goal Strong writing and communication skills
Ability to handle sensitive information effectively QUALIFICATIONS SUMMARY
Well-qualified customer service representative proficient in handling complex customer issues and promoting posItive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction. business goals and sales excellence. skilled in coordinating documentation and handling payments.
HIGHlLIGHT OF QUALIFICATIONS
● Proficient in Microsoft Office
● Ability to handle confidential or sensitive information
● Strone written and verbal communication skills
● Ability to work independently or with a team
● Excellent problem solving, time management and organizational skills PROFESSIONAL SKILLS
● Used company troubleshooting resolutions to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
● Provided primary customer support to internal and external customers in a fast-paced environment.
● Compiled customer feedback and recommended service delivery improvements to management.
● Regularly exceeded daily sales and product add-on quotas.
● Offered advice and assistance to customers, paying attention to special needs or wants.
● Resolving customer problems and fulfilling their requirements by applying multifaceted team strategy.
● Demonstrated ability to effectively assess areas of customer concern and offer appropriate recommendations, resulting in increased productivity, account retention and customer loyalty
● Able to quickly establish positive rapport with clients and work well with all levels of management
● Proficient with MS Word, Excel and PowerPoint, and able to quickly learn industry specific customer service software WORK HISTORY
● Oyster House – Host/Server 2021-2022
● Summit Tech- Phone Repair/Sales Representative 2017-2021
● Allied Barton – Front Desk Receptionist 2015-2017 EDUCATION
High School Diploma – Redan High School
Contact this candidate