MICHELL WILLIS-REYNOLDS

*** ********** **.

Richmond TX 77469

832-***-****

adxpzm@r.postjobfree.com

PROFESSIONAL KNOWLEDGE

Underwriting

Refinances,

Modifications, and

Purchases

Desktop Underwriter

(DU) and Loan

Prospector (LP)

Loss Mitigation

Credit Analysis

Microsoft Office

Xactimate

Mitchell

Audatex

Guidewire

Xactanalysis

Modification Underwriting HAMP

Fannie and Freddie underwriting

guidelines

Customer Service

Call Center

Project Management

Pipeline Management

Closing Recovery

Document Assessment Specialist

Notary Public

Payment Processings

Training

USA PATRIOT ACT Savvy

FACT ACT Savvy

RESPA Savvy

Pipeline Analysis

Empower

Encompass

H2O

Calyx

OpenClose

Bluesage

Salesforce

PROFESSIONAL EXPERIENCE

Claim Adjuster/Specialty Adjuster

Spring EQ -Remote

May 2022 to Present

● Communicate with customers by telephone to provide information on their claims and answer any questions or concerns.

● Manage, investigate, and resolve claims.

● Setting and scheduling inspections and/or appointment

● Documenting all activities associated with a claim.

● Respond to various written and telephone inquiries including status reports .

● Providing excellent customer service through the entire claim process.

● Identifies potential suspicious claims and refers to SIU and identifies opportunities for third parties. Senior Mortgage Processor Wholesale

NewRez LLC – Remote

January 2021 to April 2022

• Reviewed documents for completeness and acceptability of loan conditions

• Labeled documents after reviewing credit, income, assets, disclosures

• Order titled, MI and appraisal, if applicable

• Reviewed title requirements, exceptions, and other data obtained for accuracy, and completeness. Senior Mortgage Processor

Sutherland Global Services - Houston, TX

May 2013 to 2021

● Reviewed documents for completeness and acceptability of loan conditions

● Labeled documents after reviewing credit, income, assets, disclosures

● Order titled, MI and appraisal, if applicable

● Reviewed title requirements, exceptions, and other information obtained for accuracy, completeness, and conformance.

Senior Loan Specialist

Brachfeld Law Group – Houston, TX

July 2011 to March 2013

● Reviewed required documents to determine recommendations for foreclosure, repossession, and/ or outside action.

● Negotiated with partnering attorneys and/or debtors where permissible.

● Worked directly with court personnel to conclude resolutions. Senior Loan Specialist

Law Office of James A. West - Houston, TX.

December 2002 to July 2011

• Managed vendors to ensure performance and compliance with company objectives and procedures.

• Improved customer satisfaction and call quality by monitoring calls and providing feedback.

• Observed and evaluated documents obtained from clients to ensure low-level account analysis. Education

● Criminal Justice -Houston Community College– Houston, TX

● High School Diploma, Sharpstown High School, 1997 Licensing

● Department of Insurance Adjuster License (TX,FL,SC, LA,MS,AL,OK,MI)

● National Notary Association Loan Signing Agent( 161380144)

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