Systems Engineer

Dahlia Elmakiss

Sr System Administrator

Nashua, New Hampshire

******.********@*****.***

home 603-***-**** cell 603-***-****

Summary

Systems Engineer / Software Support Engineer experienced in supporting both internal & external customers such as engineering, software development (ISVs) in a diverse collection of industries such as health care (HIPAA), financial software, document imaging, and computer manufacturing

Summary of Skills

System Administration - Proficient in various operating systems / platforms and various computer hardware

Windows Server NT and 2003 through 2019

Active Directory, LDAP, NDS, Microsoft Exchange, Database skills - SQL, Oracle, Sybase

LAN / WAN, Network Security, Technical Business Analyst, Developer support

Frequently utilized software management tools such as SCCM

Previously certified in A+, MCP, MCSE

Currently taking classes in Azure, and GCP, Office 365

Education

Nashua Adult Learning Center GED

Completed computer related courses in nearby colleges

Professional Experience

D-Tech Consulting Nashua, New Hampshire 04/17– present

Owner and Senior Technical Engineer

Working on a contract basis for various agencies

Performing home computer installations via referrals from a local tech company

Performing various short-term IT jobs

Provide on-site computer consulting services to small business and home users

Repair and upgrade all makes and models of both Servers and PCs on-site

Provide integration and support services for corporate and home networks

Server, Network, and Personal Information Security Specialist

Using Virtual Box, which is VM software made by Oracle, to familiarize myself with changes and new features in Operating Systems and COTS software

Design custom Backup and Disaster Recovery Solutions for clients

Design custom databases to meet specific business needs

Server and PC Roll-outs, Virus and Spyware Removal

Provide clients with on-site training for most common layered applications and Operating Systems

Setup and training provided for Accounting Systems

Nuance Communications (remote) Burlington, Massachusetts 05/16 – 02/17

Imaging Operations Support Associate

Responsible for providing support services to the M&S Renewals, Products, and Technical Pricing, and CPQ Teams and providing project management tracking of Imaging Operations Initiatives and team goals

Work closely with the leaders of each of those teams on the definition and delivery of support services. Project Management duties include coordination of any cross captured and defined requirements

Manage the Operations team elements of the project plan for those cross-functional projects

Nuance Communications (remote) Burlington, Massachusetts 01/11 – 09/14

Technical Business Analyst / Business Process Analyst Nuance Document Imaging PSO

Project Manager for multiple VSOE compliance initiatives

Manage Pro Services integration's for Nuance acquisitions into the current Imaging Division Pro Services WW Organization

Assist IT with merge planning, testing, UAT, Project Accounting, and such on both a technical and bus proc levels

Participant and decision maker in numerous cross-functional corporate Technology Initiatives ensuring the needs of the Imaging Division Pro Services are met

Create and implement business processes for division; order and project management for field engineers, legal documents, time and labor tracking

Close collaboration with Technical Revenue Accounting, Finance, Project Accounting, and Order Management Teams

Create & manage all Oracle reports for Professional Services Management Team

Nuance / eCopy, Inc Nashua, New Hampshire 11/07 – 01/11

Senior Systems Engineer Nuance Document Imaging PSO

Provide server, network, database, and application builds and support for eCopy Professional Services organization which is a custom development team within eCopy

Build and maintained team ESXi servers

Duties include the ability to quickly comprehend, build, and support new technologies per project. Some examples would be K2 Workspace, Siteminder with Opentext Livelink, Alfresco, Hummingbird, Interwoven, EMC Documentum, Kofax and MS SharePoint

Built and maintained a 2003/ AD CAC / PKI domain with Exchange 2003

Create processes within the PSO team to streamline communications per project.

SharePoint 2007 server for sharing of knowledge within the organization

Responsible for requesting / tracking all software builds from Release Engineering

QA all custom Pro Services code customization projects. Work heavily with VMware Workstation and VMware Server

Manage Server build Schedule and QA Schedule to meet PS commitments

Work closely with PS development during the research phase of PS projects for technical feasibility and quoting purposes

Provide developer support to eCopy Partners developing 3rd party connectors for eCopy Software

Build eCopy Partner software in house for testing upon request

Provide developer support to eCopy Cost Recovery Partners

Support all CAC customers (DOD, National Guard) with both pre-sales and post-sales issues

Often brought into escalations on other teams within eCopy to assist with problem resolution on both a pre-sale and post-sales basis

Able to effectively manage multiple priorities concurrently

eCopy, Inc Nashua, New Hampshire 10/06 – 11/07

Senior Technical Support Engineer

Provide telephone and remote technical support for eCopy customers running eCopy ShareScan OP (a solution that utilizes a corporate copier/scanner to turn paper into a digital format which can then be emailed, faxed, stored in various Document Management Systems or databases, etc.) and eCopy Desktop

Support Team SME (Subject Matter Expert) on Oracle, UNIX, SQL, LDAP / SMTP, Exchange, GroupWise, Livelink, Documentum

Cost Recovery Support Specialist for eCopy and third-party vendor issues (Equitrac, Copitrak, Billback, nQueue, etc.)

Point person for the Support Lab (29 servers) which consisted of building machines, domains, custom applications, DM’s, etc. Professional Services World Wide Plan and execute backups (using Symantec Ghost), build, and update strategies, migrations to Virtual Machines, planning

On the Knowledgebase submission review committee. Create lab standards and documents for stability. Mentor Jr. Staff

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