Education

HIGH SCHOOL DIPLOMA

J.W. Mitchell High at Trinity August 2012 -

May 2016

COURSE COMPLETION in Computer

Systems & IT

Marchman Technical College at New Port

Richey, FL August 2014 - May 2015

Key Skills

Professional Experience

October 2022 -

Present

Bridge Mentorship

Charter Communications

May 2022 - Present Mobile Customer Service Rep

Charter Communications

March 2020 -

February 2022

Security Officer

Allied Universal Security Services

July 2020 - February

2021

Amazon Fulfilment Associate

Amazon

November 2018 -

February 2022

Service Team Member

Steep Station LLC

November 2017 -

September 2018

Land Surveyor / Crew Chief

Florida Land Survey

Communication through technology is a strong suit I possess and utilize in all aspects of life. My drive is to be a versatile individual, to perform a wide range of administrative tasks or support in the respected field I desire. Problem-solving is second nature to me, for I have outstanding attention to detail and consistently analyze my work for quality assurance. Dependability is important, I am responsible for my success and I am reliable to meet or exceed expectations. BRAD LOMONICA

Customer Service Provider

adxpwj@r.postjobfree.com

adxpwj@r.postjobfree.com, Florida, 34655

adxpwj@r.postjobfree.com

727-***-****

Computer Operation

Programming

Technical Support

Marketing

Advertising

Logistics

Sales Management

Editing Software

Security / Cyber

Retention

Surveillance

Networking

Scripts

Directed and participated in assisting new representatives with on-call procedures. Prepared agents for later production experiences by encouraging them to explore tool utilization and to persevere with challenging tasks.

Collaborated with Supervisors and Leadership in bridge development, evaluation and revision of procedures in anticipation for class growth.

Provided crisis intervention to agents when difficult situations occurred during distressing calls. Practiced company policies and demonstrated performance expectations with new hire agents. Addressed customers courteously using suitable methods and problem-solving skills. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Investigated and researched issues to determine root causes and appropriate resolution methods. Contacted carrier representatives to make arrangements or issue instructions for smooth conversion procedures.

Provisioning of mobile devices to activate on the Spectrum cellular network. Guarding services for business clients in form of patrols, station checkpoints, observational protocols.

Attending shifts: Overnight, 24 hour period, day / mid / evening. Operate major entertainment events or emergency services - (i.e: hurricane preparation & pandemic safety).

*FLEX OFFICER* - Ability to work a custom shift schedule by contracts provided through supervisors. Maintain volumes of package inducting & customer returns. Mitigate damaging & perform repairs to mechanics or packages. Conducting audits to team members based on: Pacing, scan loads, OSHA violations. Record & adjust inventory rates through AWS computer systems. Create specialty beverages & edibles to serve customers. Promote company products through lead systems & reward programs. Learn & execute POS machines per customers' method of payment. Build relationships with customers & product investors. Multi-task customer orders & payment tabs.

Coordinate events in-house or at independent festivals. Preserving customer satisfaction with deals on goods or redeemable points. Utilize laser-guided computer module to locate property threshold for commercial use. Measured land elevation for sub-level equipment permits and property flood insurance. Will to travel across the state of Florida to complete contracts.

Contact this candidate