EDUCATION

UNIVERSITY OF DOUALA CAMEROON

**** - ****

Graduated in Bachelor of Science in Information Technology in my home town Douala, Cameroon,

TEFL PROFETIONAL DEVELOPMENT INSTITUTE

**** - ****

Special Education and Teaching with certificate, Online study

(French/English)

WORK EXPERIENCE

LEWIS

ENOW

CSR/TSR/SALES REP.

PROFILE

Graduated in Bachelor of Science

in Information Technology in my

home town Douala, Cameroon,

having a work experience for

almost 9 years particularly in

CSR/TSR (French and English).

CONTACT

PHONE:

+639*********

+639*********

WEBSITE:

Website goes here

KAPE TECHNOLOGY MANILA.

Technical Support Specialist, March 2022,

Emails & Chat.

AZOVA HEALTHCARE - CSR (French/English)

2021 – 2022

Online Covid testing assistance, Inbound and outbound calls, Balance dispute, Billing concern, Email, Chat support. TRT GLOBAL SOLUTION - Service Partner Manager

(French/English)

2020 – 2021

Online recruiter for an TI Company.

TELUS INTERNATIONAL PHILIPPINES– TSR/CSR (French/English) 2019 – 2020

Inbound and outbound calls, Balance dispute, Billing concern, Landline issue, Troubleshooting, Email, chat support. ADITYA BIRLA MAKATI – Sales Rep. (French/English)

2015 – 2017

Handles Credit Card concern for customers, Inbound/outbound calls, Troubleshooting, Email, chat support.

ORANGE CAMEROON – CSR/TSR (French/English)

2013 – 2015

Inbound and outbound calls, Billing concern, Landline issue, Troubleshooting, Email, chat support.

SKILLS

EMAIL:

adxpwb@r.postjobfree.com

adxpwb@r.postjobfree.com

Skill #1 35%

Skill #2 75%

Skill #3 25%

Series 1

Skill #4 100%

Skill #5 50%

0.00% 25.00% 50.00% 75.00% 100.00%

SKILLS

• CUSTOMER EXPERIENCE

• TECHNISCAL SUPPORT

• MICROSOFT

• EDITING

• TROUBLESHOOTING

• CHAT/EMAILS

• COMMUNICATION - FRENCH/ENGLISH

• TICKETING

REFERENCE:

1. E. Rose Mary - CSR, American Express - 096******** 2. Thierry Amadeo - HR e team - +639*********

3. Souleman Garba.- 097********

Contact this candidate