Administrative Manager Customer Service
Resume:
CURRICULUM VITAE
ADAMS AISHA
P.O.BOX ***
TECHIMAN
**********@******.***
PHONE: (+233)024*******/020*******
GENDER: FEMALE
MARITAL STATUS: MARRIED
DATE OF BIRTH: 3RD MAY, 1984
PLACE OF BIRTH: ACCRA
BIRTH REGION: GREATER ACCRA
HOME TOWN: WA
NATIONALITY: GHANAIAN
LANGUAGE SPOKEN: ENGLISH, HAUSA, WALE, TWI
RELIGION: ISLAM
HEALTH AND APPEARANCE: EXCELLENT HEALTH, VISION AND HEARING, DECENTLY
AND MODESTLY DRESSED
PERSONAL OBJECTIVE:
To have opportunity to be a team player in any capacity to increase output and contribute to the growth of that organization by bringing my experience and knowledge to the fore.
SKILLS
Excellent attitude for good interpersonal relationships: able to accommodate and work with people of diverse backgrounds.
Good team player
Ability to accept extra responsibilities when necessary.
Ability to work under pressure with or without supervision
Excellent writing and communication skills
Problem solving skills.
ACADEMIC /PROFESSIONAL QUALIFICATION:
(Sept. 2016-July 2018) B.B.A. Human Resource Management
University of Education, Winneba
(Oct. 2008-July 2011) High National Diploma (HND) in Secretaryship and Management Studies
Tamale Technical University.
(Sep. 2001 –July 2003) S.S.S.C.E
Techiman Senior High School
WORK EXPERIENCE/POSITION HELD:
(December 2018) SNR. ADMINISTRATIVE MANAGER
HOLY FAMILY HOSPITAL, TECHIMAN
RESPONSIBILITIES:
Coordinating all training activities of the hospital
Preparing the financial budget for training activities of the hospital
Reporting training outcomes to management
Coordinating orientation of new entrants and re-orientation of promoted staff
Management of Bonds and bonds redemption and keeping of records of all such
Managing the selection of trainees
Supervision and monitoring of training institutions
Managing the training information system
Preparation and submission of quarterly and annual HR reports to management
Assist in inputs processing for new entrants, promotion, conversion, and upgrades
Preparing and dissemination of Administrative correspondence (letters, memos, reports)
Management of staff leaves and leave schedules
Vetting of performance appraisals
Monitoring of staff training progress
Capturing of interview performance and preparation of report
POSITION HELD
(Nov, 2002 – July, 2003) Assistant Girls Prefect
Techiman Secondary School
DUTIES:
Representing the students at event and deliver speech on behalf of the students
Supervision of the canteen corridor
Supervision of cleaning of the school grounds and dormitories
PROJECT WORKS:
BACHELOR OF BUSINESS ADMINISTRATION (HRM)
Human Resource Development and its effects on Organizational Performance
A case study of Holy Family Hospital, Techiman
HIGHER NATIONAL DIPLOMA (HND)
The impact of ICT in the Communication Industry
A case of Vodafone Ghana, Tamale Branch.
TRAININGS AND SEMINARS ATTENDED
Date of Training Topic
29th – 30th Aug, 2018 Records management and Archives Administration by Laysia
Info Accra. (Electronic and paper records)
11th March, 2019 Customer Service, organized by CHAG, Accra
28th March, 2019 Logistics Management organized by Holy Family Hospita,
6th – 14th May, 2019 Basic and Advanced Cardiac Life Support
12th – 13th Dec. 2019 Management Development Seminar on the new performance
Appraisal
27th June, 2019 Report Writing and Medico Legal Issues in Healthcare
COMPUTER LITERACY
Excellent keyboarding skills (Typing)
Microsoft Office Application (Word, Excel, PowerPoint and internet browsing)
Hospital Administration and Management Information System (software application)
HOBBIES:
Reading, Listening to Music, Browsing and Cooking.
REFEREES:
Dr. Ernest Ameyaw
Medical Director
Holy Family Hospital, techiman
Contact: 055*******
Mr. Richard B. Abroquah
Head, Human Resource
Holy family Hospital, Techiman
Contact: 024******* / 020*******
Mr. Prince Korang Antwi-Boasiako
Centre Coordinator
University of Education, Winneba
Techiman Study Centre
Contact: 024******* / 020*******
Contact this candidate