Elizabeth Ndanu

P. O Box: ****-***** Nairobi, Kenya.

Contacts: +254 (0-715****** Email: adxpv0@r.postjobfree.com Profile Summary

A graduate with a Bachelor of Science Degree in Pure and Applied Sciences. Business Process Outsourcing (BPO) expert with more than nine years' experience as a data processor, annotator, web researcher, reviewer, trainer, and coordinator. In the interim, I am working on a Web Research project (InPlay) focusing on training, reporting, allocation of work, and quality analysis of altered providers in different counties.

Key Milestones

● Led final data validation for 5 successful projects with exemplary client feedback.

● Performed web research tasks in 2 projects while maintaining 99.95% accuracy for 3 years.

● Successfully trained 30 associates in Drive Wright Tyrefit and InPlay Web Research Projects.

● Efficaciously led a team of 20 associates with excellent performance in close to 5 projects. Work History

Assistant Project Manager, InPlay Web Research Project Digital Divide Data, March 2020- to date:

● Training associates on monitoring, Ingestion and quality check tasks under the InPlay Web Research project.

● Coordinating the communication between the team and the client on a regular basis.

● Performing quality checks on the team’s productivity while ensuring the output meets client expectations.

● Allocation of tasks while prioritizing the most urgent deliverables.

● Ensuring the associates understand ingestion requirements including which programs/locations/age to omit.

● Making sure the associates understand monitoring and what to search for in a provider to avoid missing necessary information during the process.

● Ensuring that the team understands quality analysis essentials. This is to make sure we do not approve wrong info.

Previous Projects:

Associate Project Trainer, Drive Wright Tyrefit Project Digital Divide Data, Aug 2019- Feb 2020:

● Drive Wright Tyrefit was a German project which dealt with identifying car body types in the likes of SUV, Sedan, and Coupe etc. A total of 30 associates worked on this project.

● Its main purpose was to help car buyers who had no knowledge of cars understand different car models and their fuel consumption and quality.

● The data was in an excel spreadsheet and identifying the body types was not easy for my team. This made this one of the more challenging projects I have worked on. The target was set too high.

● However, in the process I was able to help my team generate quality data after training them on how to review their files.

Associate Project Trainer, Family Search Project

Digital Divide Data, April 2019- July 2019:

● Using the DESCOT tool, Family Search collected birth, marriage, divorce, and death records for future reference in a computer system.

● With more than 90 associates involved, I was able to pass along the information to my team, deliver quality work and meet the set deadlines. Associate Project Trainer, IFRA Project

Digital Divide Data, June 2018 - March 2019:

● Digitization of historical data was the focus of the IFRA web research project.

● A number of incentives were awarded to the entire team as part of this project. Quality Assurance Lead, University of Chicago Project Digital Divide Data, Dec 2014 - May 2018:

● The University of Chicago project involved collecting data through handwritten notes

● A quality review of all associates' ingested data was successfully conducted. Education Background

2016-July 2022: Kenyatta University - Bachelor of Science, Majoring in Mathematics/Chemistry.

May 2013-July 2013: PCEA Pipeline College - Certificate in Computer Packages.

2009-2012: Iiyuni High School - Kenya Certificate of Secondary Education. Certifications

● Certificate in ISO 9001: 2008 awareness.

● Certificate in Community Service at Digital Divide Data Kenya.

● Certificate of Education Committee Member at Digital Divide Data Kenya. Volunteer

●Worked with community partners to provide a strength-based mentoring program for Wings of Hope Rescue Home-girls aged 12-17. The home accommodates pregnant, HIV positive and raped homeless victims. Hobbies and Interests

● Hobbies: Attending charity events, singing/composing gospel songs, coaching toddlers, teens, and young adults in church.

● Interests: Manage data, write motivational articles, internet or web-based research and work with non- profits and governments.

Referees

1. Calvince Odemba

Social Impact Coordinator, Step Wise

Email: adxpv0@r.postjobfree.com

Phone: 072*******

2. Irwin Mukonyole

Founder and Director, Wings of Hope Rescue Home

Email: adxpv0@r.postjobfree.com

Phone: 072*******

3. Fredrick Soo

Production Manager, Digital Divide Data

Email: adxpv0@r.postjobfree.com

Phone: 071*******