Customer Service Warehouse

Octavio C. Vallejo

916-***-**** ****************@*****.***

**** ******** *****, ***** *********, CA 95660

Objective

To obtain a position where I can continue to apply my experience and organizational skills.

Skills

●Computer literate- MS Word, Excel, Power Point, Quick books, email, internet, fax and scanner.

●Exceptional listener and communicator who effectively conveys information verbally and in writing.

●Resourceful team player who excels at building trusting relationships.

●Flexible, ability to effectively prioritize and multi task.

●Results-driven achiever with exemplary planning and organizational skills.

●Innovative problem-solver who can generate workable solutions.

●Excellent communication skills.

●Bilingual in English and Spanish.

Experience

Core Construction- 06/5/2017-8/20/2017

Customer Service provided to non commercial customers over the phone or in person.

Responsibilities- Answered incoming calls scheduling bid requests, work orders, and permit clearance.

Responsible for organizing material, keeping materials stocked, submitting invoices and purchase orders.

Kept log for all hours worked on different jobs to submit to estimators and payroll.

Pulled material orders from warehouse as needed.

Responsible for communicating meeting schedules on job sites to other members of the team.

Faneuil- 10/15/2019-1/15/2021

Customer Service provided to customers over the phone along with occasional verification of customer’s documents over the phone

Responsibilities- Answered incoming calls to assist customer with healthcare questions about their online account and plan.

Responsible for verifying and authenticating consumer’s identity when receiving incoming call, answering consumer’s questions about healthcare, updating consumer’s personal information, verifying personal information, determining eligibility for consumer, submitting data and communicating to carrier companies about consumer’s health plan and health plan coverage.

Infinity Energy- 06/2021-01/2022

Customer Service provided to customers and interested clients over the phone.

Responsibilities- Made incoming and outgoing calls to customers on a weekly basis providing a timeline for their solar panel project.

Responsible for communicating with correct departments via email of any concerns or updates from the customer, as well as keeping a record of conversation of customer via Notes, and a log of all customers to contact in the assigned area regarding a project update.

Maximus- 04/2022- 03/2023

Customer Service provided to consumers with Medi-Cal accounts, with the goal to assist and educate those about Medi-Cal

Responsibilities

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Use systems such as Microsoft Teams, Sisco, CRM, and MEDS correctly.

- Shadowing and Reverse Shadowing (Training) New Hires on how to correctly take calls and keep records of each interaction with the consumers.

- Assist New Hires with calls and notes as needed.

Education

Highland High School, Graduate-Diploma 05/2018

References available upon request.

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